topic Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log in Get Support

Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

tlawrenceatpm — Sun, 29 May 2022 23:44:46 GMT

I submit a ticket to transfer my phone number over to my new Public Mobile account 7 hours ago and have heard nothing back.

Tracy

Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

tlawrenceatpm — Sun, 29 May 2022 23:52:51 GMT

I have tried a private message too with no luck and currently I am locked out of everything that uses my cell phone for 2-factor authentication!

Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

softech — Sun, 29 May 2022 23:59:21 GMT

@tlawrenceatpm wrote:
I submit a ticket to transfer my phone number over to my new Public Mobile account 7 hours ago and have heard nothing back.
Tracy

@tlawrenceatpm did you reply the text on your old provider ot approve the porting?

There is a number to call to confirm the porting status and ask them to retrigger the process. I will message you on your community inbox, envelope icon on top right. please check.

Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

alexbrds — Mon, 30 May 2022 00:10:33 GMT

Good to know that this might happen; I work 100% from home and have to use MFA (tied to the phone number to be transferred) every day.

Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

softech — Mon, 30 May 2022 00:13:48 GMT

@alexbrds wrote:
Good to know that this might happen; I work 100% from home and have to use MFA (tied to the phone number to be transferred) every day.

@alexbrds

Make sure you aware, 2FA might not work immediately after porting. This is normal for porting, not a PM specific issue

It might take around 3 to 7 business days. Many system needs time to find out you ported and hence have that delay. Also, banks purposely add the delay in case of SIM fraud.

So, you might need to plan what to do if you don't get the MFA for couple days after porting

Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

esjliv — Mon, 30 May 2022 00:39:27 GMT

@tlawrenceatpm wrote:
I have tried a private message too with no luck and currently I am locked out of everything that uses my cell phone for 2-factor authentication!

@tlawrenceatpm - did you active with a temporary number and try to submit a ticket to request the port? If so, do you have services working with the temporary number?

Why can't you send a private message to CSA...does this not work for you?

Use this link to: Private Message to Public Mobile Customer Support Agents (CSA)

Specifically to port from Koodo Prepaid then there is this link available, and type in “port request” to be put in touch with a Customer Support Agent (CSA).

Re: Number Transfer from Koodo Prepaid - cannot create ticket due to "Error logging inError log

JL9 — Mon, 30 May 2022 01:10:16 GMT

Are there are alternatives to the phone ( places like banks will allow you to change code being sent by text to an email etc)