topic Re: Phone not working in Get Support

Phone not working

Monkeyjarge — Sun, 29 May 2022 21:18:56 GMT

I ordered a phone on May 12th,2022. It has stopped working. It turns on but can't get into anything as the screen is just black. I know I am in the return/exchange period. How do I go about exchanging for a new phone?

Re: Phone not working

RossN — Sun, 29 May 2022 21:22:17 GMT

@Monkeyjarge hi follow this link for help https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

Re: Phone not working

hTideGnow — Sun, 29 May 2022 21:23:29 GMT

HI @Monkeyjarge Open a ticket with CS Agent to arrange for exchange or full refund. I will probably suggest you to arrange for full refund and then order another one again.

Chatbot always have problem with ticket with CPO, so, please open ticket by messaging CS Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent