topic Re: Password and autopay in Get Support

Password and autopay

juchu — Sun, 29 May 2022 02:15:18 GMT

I wanted to reset my self serve account password, however the email I used already expired because the data is full, it cannot be used to receive or send any emails anymore, I already dialed *611 but seems like there was no option to reset email address and password. My questions are:

1. How do I reset my email address and password

2. I was originally on autopay, but I dialed *611 to cancel Autopay already. Since Public Mobile already has my card info, does it still gonna charge on my next pay day?

Re: Password and autopay

juchu — Sun, 29 May 2022 02:16:09 GMT

I wanted to stop using public mobile that's why I cancelled Autopay, but still feeling unsure

Re: Password and autopay

esjliv — Sun, 29 May 2022 02:18:21 GMT

@juchu wrote:
however the email I used already expired - expired email?
1. How do I reset my email address and password
Only CSA can change the email address associated to your self serve account.
Use the Forgot your password option to reset the password...but of course you need access to your email to do this.

2. I was originally on autopay, but I dialed *611 to cancel Autopay already. Since Public Mobile already has my card info, does it still gonna charge on my next pay day?
If you cancelled Autopay by calling 611 from your device, then it should not charge you upon your next renewal

@juchu

Re: Password and autopay

esjliv — Sun, 29 May 2022 02:20:01 GMT

@juchu wrote:
I wanted to stop using public mobile that's why I cancelled Autopay, but still feeling unsure

@juchu if you want to remove the card information yourself in your self serve account then contact CSA to get your email changed, then go in to remove your card details.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

After 90 days of nonpayment your account closes and you lose your number and access to self serve.

Porting out the number to another provider also closes your account here.