topic Re: How do I remove an add on in Get Support

How do I remove an add on

colleenM8 — Sun, 29 May 2022 00:50:13 GMT

HI there,

How do I remove an add on I no longer need?

Re: How do I remove an add on

softech — Sun, 29 May 2022 00:52:39 GMT

@colleenM8 You can't.

You don't meant you want it refund, right?

If you just don't want the add-on , there is really no way other than use them.

What kind of addon you want to get rid of?

Re: How do I remove an add on

darlicious — Sun, 29 May 2022 00:56:42 GMT

@colleenM8

Add ons at pm are one time purchases that do not expire. They remain on your account rolling over every 30 days until you need to use it again. Once it is completely consumed it then disappears from your account.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: How do I remove an add on

iliketotalk — Sun, 29 May 2022 00:56:51 GMT

@colleenM8 @Hi you don’t need to remove it add ones are a one time purchase you will not be charged again

Re: How do I remove an add on

JL9 — Sun, 29 May 2022 01:46:11 GMT

You can get a refund if it was an error or an oversight and not used, but if you have used part of it you have it until you use it all up (unless it is a 10 day US roaming add on)

Re: How do I remove an add on

colleenM8 — Sun, 29 May 2022 14:25:49 GMT

Thank you!