topic Re: Account suspended prematurly in Get Support

Account suspended prematurly

Pjop — Tue, 04 Jan 2022 19:32:24 GMT

I started an account 1 month ago on a 90 day payment term. However as of today the account thinks it's due for renewal and Is now suspended until I pay another 120$ this does not make sense. Also I am on auto pay so if it thinks it needs more money (which I does not) why is it asking?

Re: Account suspended prematurly

Samianauman — Sat, 19 Aug 2017 18:48:02 GMT

Ignore suspended status if services running fine. It's normal when account renewal date comes up and you login to your self serve its shows suspended but it's will get fixed automatically by tomorrow. And you don't have to worry about it as long your services all working like calling texting and data.
If nothing working then contact mod

Send a private message with your ph#, and your email to mod along your details explaination and they will get back to you. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account suspended prematurly

henrylam501 — Sat, 19 Aug 2017 18:46:13 GMT

Same thing just happened to me, and realized I joined Aug 4th on a 3 month plan, found out on Costco my account was suspended and had to pay to deactivate.

I checked my payment history and I've essentially paid for 6 months, I'm not happy!!

Re: Account suspended prematurly

Luddite — Sat, 19 Aug 2017 19:25:11 GMT

Does this look like your issue?

https://productioncommunity.publicmobile.ca/t5/Discussions/SERVICE-SUSPENDED-ACCOUNT-PAID-UP/m-p/180403

If so, you can only join the queue.

Re: Account suspended prematurly

Pjop — Sat, 19 Aug 2017 21:04:50 GMT

Thanks for the info, my services were not working. However everything is fine now. it seemed to fix it self.

Re: Account suspended prematurly

skmkenn — Sat, 19 Aug 2017 21:38:14 GMT

@Pjop wrote:
Thanks for the info, my services were not working. However everything is fine now. it seemed to fix it self.

Did you message the moderator team, or did it just resolve itself?

Re: Account suspended prematurly

yyolaw — Sat, 19 Aug 2017 22:05:01 GMT

It's happening to people who take of people including me. It got fixed by itself. I'm still waiting for them to switch me to a new plan though...