topic Re: Picture messages in Get Support

Picture messages

dinadavila — Sat, 28 May 2022 16:53:18 GMT

Recently started having problems with my picture messages. I turn data on, send pic as usual but recipients are receving them.

Re: Picture messages

iliketotalk — Sat, 28 May 2022 16:55:36 GMT

@dinadavila @Hi they also need their data on to receive

Re: Picture messages

esjliv — Sat, 28 May 2022 17:10:11 GMT

@dinadavila - you mean recipients are NOT receiving them?

Do you see they are going through from your device okay? If so, do you know if they are turning on their data to receive them as well (edit..as @iliketotalk also asked).

Re: Picture messages

Yummy — Sat, 28 May 2022 17:19:15 GMT

If you use Native phone's app, both parties have to have DATA on in order to send/receive MMS.

If you are using 3rd party app for MMS then you have to figure out what that app requirements are.

Re: Picture messages

BKNS27 — Sat, 28 May 2022 17:19:47 GMT

@dinadavila

@You friends need to turn on MMS settings and Data if they have an iPhone.

Re: Picture messages

esjliv — Sat, 28 May 2022 17:20:45 GMT

@dinadavila - to add some more information, and this would go for both you and the recipient (not) ~~receipt~~ that could be having difficulty receiving an MMS.

If either of you are an iphone users..and turn your data off occasionally, then try to turn off iMessage altogether and use regular text messaging instead.

To do this, go to Settings > Messages and toggle iMessage off.

If you prefer to use iMessage, then you can perform the following steps to fix the issue:

Connect to the internet using WiFi or Data.
Go to Settings > Messages and toggle iMessage OFF.
Turn your iPhone off completely, then turn it back on.
Go back into Settings > Messages and toggle iMessage ON.
Make sure “Send as SMS” is also turned ON.

If either of you are an android users, check if you have your Chat Feature on. If so, turn that feature off.

Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

Otherwise, finicky issues with text may be resolved with a restart of your phone, or a reset of your network settings.

Hope something here fixes your issue.

Re: Picture messages

DDM69 — Sat, 28 May 2022 17:22:00 GMT

Are you sending these as a text? Make sure your mms Multimedia Messaging Service) is turned on and the receiver is on as well.

Re: Picture messages

dinadavila — Sat, 28 May 2022 17:23:39 GMT

Yes they have their data on.

Re: Picture messages

dinadavila — Sat, 28 May 2022 17:24:19 GMT

Yes they are turning on their data.

Re: Picture messages

darlicious — Sat, 28 May 2022 17:28:32 GMT

@dinadavila

Try these tips....

Reboot your phone.
Toggle airplane mode on/off.
Clear your messaging app's cache.

See if that helps. If not report back and we can get a little more technical.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Picture messages

esjliv — Sat, 28 May 2022 17:31:42 GMT

@dinadavila - that copying and pasting of the bottom of that post (to contact CSA) above is likely very unnecessary advice in this case. So, you can safely disregard it. But you will probably continue to see if over and over again from this user, so use it when required.

Is this a reportable post?🤔

Re: Picture messages

Luddite — Sat, 28 May 2022 18:12:40 GMT

@dinadavila

Try these ideas:

Make sure that you are not connected to wifi while attempting to send/receive MMS. The data connection has to be on for MMS to work.
Go back to the phone's APN settings and for "APN type" enter "default,mms,supl" and save. Reboot the phone and test MMS.
If you have multiple APNs listed, ONLY one, the PM one, should have the APN type "default".

So the the complete settings list:

APN: sp.mb.com

Proxy: Unspecified

Port: Unspecified

Username: Unspecified

Password: Unspecified

Server: Unspecified

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Unspecified

* APN type: default,mms,supl

* APN roaming Protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Picture messages

Nezgar — Sun, 29 May 2022 06:00:52 GMT

@dinadavila You can also test by sending a picture message to yourself.

Which country are the recipients? There may be increased likelihood of issues when sending to recipients outside of Canada. For example I recall having issues sending MMS images to a recipient in India, but they could receive SMS just fine...