topic Re: Can’t login to my account in Get Support

Can’t login to my account

jessedorran — Sat, 28 May 2022 15:43:56 GMT

Re: Can’t login to my account

Hello jessedorran! My name is Luis and I’ll continue assisting you from now on!

We sincerely apologize for the inconveniences this may have caused to you and thank you for your patience. After deeply reviewing our records, we confirmed that our system couldn’t complete the activation with your SIM card: 8912230000xxxxxx.

For that reason,

the option presented by my previous college is the following:

Kindly purchase a new Public Mobile SIM card. You can find the closest store to your location by using your address in the following link:

purchase the new SIM card please reply with the following information:

-Your name
-Email address
-Full billing address including your postal code
-Alternate contact number
-4 digits security PIN number for your new account

We will assist you to activate the new SIM card on your behalf and once it is active we are going to add the following credits:
-$15 that you were originally charged when you tried to activate on May 01st,2022.
-$10 that you’ll pay for the new SIM card.

Don’t hesitate to let us know if you have any further questions. I’ll be waiting for your reply!

Kind regards,
Luis

Re: Can’t login to my account

hTideGnow — Sat, 28 May 2022 15:38:22 GMT

Hi @jessedorran why posted CS agent reply here??

or you have further questions?

Re: Can’t login to my account

esjliv — Sat, 28 May 2022 15:41:01 GMT

@jessedorran - oh geez, please edit this post to remove your personal info (SIM card number) asap. See the top, right corner of your post.

Then reply to the message you received in your private messages INBOX, not here on the public forum.

Re: Can’t login to my account

hTideGnow — Sat, 28 May 2022 15:43:15 GMT

hi @Luddite can you help to remove personal content? thx

Re: Can’t login to my account

jessedorran — Sat, 28 May 2022 15:43:55 GMT

Yes was told to buy a sim and they would set it up for me but no response

Re: Can’t login to my account

jessedorran — Sat, 28 May 2022 15:44:41 GMT

Nope need help bro

Re: Can’t login to my account

jessedorran — Sat, 28 May 2022 15:44:56 GMT

Nope I want help asap

Re: Can’t login to my account

iliketotalk — Sat, 28 May 2022 16:08:18 GMT

@jessedorran

Re: Can’t login to my account

hTideGnow — Sat, 28 May 2022 15:45:39 GMT

Hi @jessedorran just reply the message in your inbox. This is Community, an open forum.

Re: Can’t login to my account

jessedorran — Sat, 28 May 2022 15:46:34 GMT

I did what they said and no help so far

Re: Can’t login to my account

jessedorran — Sat, 28 May 2022 15:51:18 GMT

Nope no one had replied in inbox for 24 hours now

Can’t login to my account

jessedorran — Sat, 28 May 2022 16:09:11 GMT

Can anyone refund my sim and close my invalid account that charges me money but I can't login to.

Re: Can’t login to my account

iliketotalk — Sat, 28 May 2022 16:13:24 GMT

@jessedorran I know your frustrated but no one here can you will. need to deal with your cs agent

Re: Can’t login to my account

esjliv — Sat, 28 May 2022 16:17:03 GMT

@jessedorran - see the other post you started on help to contact CSA (public mobile customer support agents):

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-login-to-my-account/td-p/828166

Refunds don't come easy, since this is prepaid service. Unless you have an issue you can explain as not your fault, or an error that was made from the PM end of things.

Re: Can’t login to my account

BKNS27 — Sat, 28 May 2022 16:41:39 GMT

@jessedorran

It would have been better for you to get your SIM from London Drugs or Walmart. They might have a promo to give you a free SIM if they activate the SIM for you…no hassles and all you do is to go home and activate your account.

Re: Can’t login to my account

JL9 — Sat, 28 May 2022 17:26:24 GMT

???

Re: Can’t login to my account

jessedorran — Sat, 28 May 2022 23:13:13 GMT

I can't login !

Re: Can’t login to my account

jessedorran — Sat, 28 May 2022 23:13:49 GMT

I did I bought a new sim they set it up and I still can't login

Re: Can’t login to my account

hTideGnow — Sat, 28 May 2022 23:15:40 GMT

Hi @jessedorran did you check the inbox here? The envelope icon on top right. They reply there and not email

If you check again and no reply, message them again.

Re: Can’t login to my account

dust2dust — Sat, 28 May 2022 23:16:29 GMT

So are your services working? If so then click on My Account top right and on the right side lower down click on Create account. See what happens.