topic Re: Help activating my new sim in Get Support

Help activating my new sim

Jeevan23 — Sat, 28 May 2022 14:05:09 GMT

I lost my old SIM, I have autopay on the account, and I don't have access to my online account to modify my autopay. I purchased a new SIM, but I am having trouble transferring my number to the SIM. I have no way of receiving text messages to verify anything. I either want to cancel autopay on the old number and just register for a new number and plan or I want to transfer the number to the new SIM. Can someone please help me resolve this?

Re: Help activating my new sim

dust2dust — Sat, 28 May 2022 14:08:18 GMT

Sounds like your only option is contacting the support people. If you could login then you can change the sim yourself. If you know your 4 digit account pin then you could turn off autopay using 611.

Re: Help activating my new sim

hTideGnow — Sat, 28 May 2022 14:11:20 GMT

Hi @Jeevan23 I think you need to start with getting access back to My Account first. Please work with CS Agent

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help activating my new sim

iliketotalk — Sat, 28 May 2022 14:13:31 GMT

@Jeevan23 you will need to open a ticket through Simon to speak to a customer service agent they will help you Click here