topic Re: Upgraded plan to $15 and it STILL offers $2 on Auto Pay. (Longest post ever - Guinness record?) in Get Support

Are PM advertising inaccuracies purposely calculated? (STILL offers $2 on Auto Pay.)

BEER — Sun, 26 Jun 2022 15:08:39 GMT

Are PM advertising inaccuracies purposely calculated?

PM web programmers are obviously capable having made numerous updates and corrections to the PM web pages. However, to this date they have not corrected the misleading plan benefits such as a $2 and 250 MB bonus if auto pay is chosen. Over the past few months, I for one have reported these mistakes several times and other then apologies nothing has been done. I am not losing sleep over this but it is clear to me that I have been misled to switching to the new point system. And again, other than the apologies that acknowledges PM misleading plan features they further apologise that they are unable to reverse my plans back to the rewards system.

I have never before encountered a seller that has made an acknowledged advertising or price mistake and more or less told me – that’s just too bad.

IN ADDITION:

(1)

Perhaps a reasonable course of action could be if all Oracles could jointly submit this complaint directly to PM.

Also isn’t there a cooling off period law? Accounts switched from the rewards to the point system should be able to switch back within a reasonable time frame.

(2)

What are the government regulatory bodies doing other than studies and wasting tax payers money? Gas prices are soaring despite that the oil companies are making record profits. Food prices are continuously increasing despite record breaking food industry profits ( Loblaws shows 40% profit increases). @dust2dust

(3).

By “free marketplace”, I simply mean that which matches the law. If the majority of persons want more or less freedoms , they will have to ask their government to pass laws to that effect.

(4) Ohhh wait a minute --what are we discussing here? -> isn't this a community forum setup to help others solve their mobile plan problems?

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

JL9 — Wed, 25 May 2022 18:32:35 GMT

No I am assuming if you have the old 10 plan which is now 13, that account is under the old rewards program obviously so you can upgrade to a 15 or a 60 and you should keep all old rewards including 2 autopay

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

Meow — Wed, 25 May 2022 18:34:18 GMT

As long as you are on old reward rules plan you should get $2 for autopay.

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

hTideGnow — Wed, 25 May 2022 18:34:57 GMT

HI @BEER

The 250 MB is always there , even without Autopay. $15 is the only plan that get free data with or without Autopay

If you are on the old system, then yes, the $2 Autopay reward will there.

If you are on the new system, sorry, no $2 Autopay reward. You will get 5%*$15 in Public Points then (but this come with or without Autopay on the new system)

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

BEER — Sun, 29 May 2022 18:52:20 GMT

.

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

hTideGnow — Wed, 25 May 2022 18:48:58 GMT

HI@BEER Then you are not. You won't get the $2 discount.

I think some people mentioned before that PM has not changed all Communication/promotion wordings yet

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

BEER — Sun, 29 May 2022 18:52:03 GMT

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

dabr — Wed, 25 May 2022 18:51:58 GMT

@BEER Yes, unfortunately PM has not bothered to update the wording for plan details in Change Plan option and this has already been mentioned awhile back by another customer, but alas still no change.

Maybe you can screenshot that and ask them to honour it?

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

BEER — Sun, 29 May 2022 18:51:51 GMT

.

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

darlicious — Wed, 25 May 2022 19:09:06 GMT

@BEER

Escalate the issue. Negotiate a settlement or file a complaint with the CCTS. A previous negotiated settlement was a one time $24 credit.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

softech — Wed, 25 May 2022 19:14:31 GMT

@BEER I doubt they will honour it.

Of course, no harm to open a ticket. It is possible they will give you some kind of compensation, but won't be a $2 ongoing saving. LoL

Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

darlicious — Wed, 25 May 2022 19:55:34 GMT

@dust2dust

To be clear it would be a complaint to the Competition Bureau of Canada after dealing with the CCTS. They would examine it under their legislation dealing with false and misleading advertising.

Whether or not the OP decides to put the work in to pursue an outcome satisfactory to them is another story. Willingly switching plans and rewards programs after voicing their dissatisfaction is telling.

False or misleading representations

section 52 and paragraph 74.01(1)(a)

It is against the law to make materially false or misleading representations to promote a product, service or business interest. A representation is “material” if the general impression it conveys leads someone to take a particular course of action, like buying or using a product or service. A “representation” refers to any marketing material, including online and in-store advertisements, direct mail, social media messages, promotional emails, and endorsements, among other things.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

dust2dust — Wed, 25 May 2022 20:06:02 GMT

@darliciousLove it! Go to war Beer! Principle.

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

darlicious — Wed, 25 May 2022 20:24:04 GMT

@dust2dust @BEER

This is also a problem for new activations when your completed activation details list the following:

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

BEER — Sun, 29 May 2022 18:51:18 GMT

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

hTideGnow — Thu, 26 May 2022 15:32:34 GMT

HI @BEER

So, the $2 is a one time saving for Enabling Autopay?

PM is smart to avoid all the complains to CCTS

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

dust2dust — Thu, 26 May 2022 15:34:04 GMT

lol And Jorge's been around for a while too. So there it is. You should be getting the $2 reward. If you don't see it on your next renewal then you have this as proof.

And also that the $10 should be added to new referred accounts during this promo counter to what j_pm claimed.

Depending on your actual wording of your questions to them.

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

BEER — Sun, 29 May 2022 18:50:59 GMT

Re: Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

hTideGnow — Thu, 26 May 2022 15:38:53 GMT

HI @BEER I am not 100% sure.

It said you will receive them previous to your next payment

Them can be the two dollars

Next payment is a one time thing. Maybe you can reply and ask them to clarify. Or wait for 2 months and come back and let us know 🙂

Upgraded plan to $15 and it offers $2 on Auto Pay. Is this correct or another PM confusion?

darlicious — Thu, 26 May 2022 16:07:36 GMT

@BEER

Had you stuck with the $13 plan you would be recieving....

"Sometimes price increases are necessary to ensure we can continue to deliver the best service and coverage"

But you changed plans so that's why you received that response. If I end up paying the extra $3 I will report back on the....

"This includes keeping all our call centers open, 24/7 technical support, and keeping our stores and dealer locations open.......to ensure all our customers have fast data speeds, the best reception, and access to all of our premium services, including new prepaid plans with data, and customer support."

Its that last bit that you seem to be missing?😆😅😂

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.