topic No service in Get Support

No service

meara — Sat, 28 May 2022 00:59:52 GMT

I’ve paid for my plan and when I check self serve everything is normal and paid, but i have no data / phone number / service as if i never paid my plan, help!!

Re: No service

HALIMACS — Sat, 28 May 2022 01:03:08 GMT

@meara

Try rebooting device and resetting network connections

Re: No service

softech — Sat, 28 May 2022 01:03:47 GMT

@meara did you just join PM?

If so, try to put your PM SIM in another phone and see if it works

And what error do you see on the phone? SIM not provisioned? No Network? NO SIM?

If you got any of those messages and PM SIM not able to use on another phone, try to open ticket with PM Support, it could be just sim provisioning problem

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: No service

esjliv — Sat, 28 May 2022 02:43:59 GMT

@meara - have you recently activated with Public Mobile?

Could your phone be locked? If so, contact the previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Perhaps check if your phone is not blacklisted, check here: https://www.devicecheck.ca/check-status-device-canada/

Re: No service

BKNS27 — Sat, 28 May 2022 02:47:13 GMT

@meara

Did you port your old number over to PM?

If you are, did you leave your old SIM in your phone and replied to the text to confirm you are porting over to PM?