topic Re: Account suspended in Get Support

Account suspended

manatee — Fri, 27 May 2022 21:49:06 GMT

Hi My account has been suspended since the 25th, my account is on autopay, i've even tried to manually top up my account with another credit card, yet I get an error that the page won't load. Please help.

manatee

Re: Account suspended

JK8 — Fri, 27 May 2022 21:56:08 GMT

@manatee

Try using chrome in incognito but clear your browser cache first.

Re: Account suspended

darlicious — Fri, 27 May 2022 21:56:36 GMT

@manatee

Follow these good practices for an error free experience on the site....

Clear your browser.
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Firefox, chrome, safari or Microsoft edge work best.
Change your device if possible.

Report back if you are still having issues....but be sure to choose "other amount" when making a manual top up payment.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Account suspended

manatee — Fri, 27 May 2022 22:15:41 GMT

Thank you it worked. Have a good night.

Re: Account suspended

BKNS27 — Fri, 27 May 2022 22:16:43 GMT

@manatee

Login to your account and check on the bottom left to see if it states “You are currently registered for dynamic AutoPay”.

If not, go to Make a Payment then turn on AutoPay and reboot your phone.

Re: Account suspended

manatee — Fri, 27 May 2022 22:16:19 GMT

Thank you it worked.

Re: Account suspended

darlicious — Fri, 27 May 2022 22:23:16 GMT

@manatee

I'm happy it helped. Love the username! If you want to join my fish gang you can be part of our honorary mammal contingent along with Thomas the walrus, the beached whale, the porpoise among others......

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Account suspended

JL9 — Sat, 28 May 2022 01:40:45 GMT

I am glad you sorted it out. Autopay failures happen more than they should unfortunately. Going forward you can avoid them by manually adding funds to cover your renewal prior to renewal date