topic Re: Dara not workinf in Get Support

Dara not workinf

Jamie4 — Fri, 27 May 2022 19:43:39 GMT

Hi,

I just paid my phone bill today to reactivate my phone. My phone is working now but my data is not working. My account is up to date and looks OK. Do you know what I can do?

Thanks, Jamie

Re: Dara not workinf

hairbag1 — Fri, 27 May 2022 19:47:24 GMT

Log in to your account / My Data and Add-ons to see if there's mention of data. If no mention of data...you've used it all until next renewal or you buy data add-on.

Edit..

which plan do you have ? You can burn through 250MB of data perdy fast.

Re: Dara not workinf

JK8 — Fri, 27 May 2022 19:50:06 GMT

@Jamie4

If you do have data left try resetting your network settings and reboot and check your Apn settings.

https://publicmobile.ca/en/bc/get-help/articles?q=Apn

Re: Dara not workinf

softech — Fri, 27 May 2022 20:02:21 GMT

@Jamie4 Do you see a line about data in your My Account 's My Data & Add-ons? If you do, try to reboot your phone once more

And you have data working in this phone before?

Re: Dara not workinf

JL9 — Fri, 27 May 2022 21:25:12 GMT

It is very rare that the data counter doesn't get reset, so check your self serve as suggested as data can be chewed up pretty quickly. If it shows you have data and haven't used much then connect with a CSA to investigate.

Re: Dara not workinf

darlicious — Fri, 27 May 2022 21:52:34 GMT

@Jamie4

Ok I'm here now....what do you need?😁

Edit:

Ok seriously....if you just reactivated your account do you see your data counter on your overview page? If not did you recieve a data usage warning text?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Dara not workinf

dust2dust — Fri, 27 May 2022 21:40:33 GMT

Did anybody see the dar-signal in the Gotham sky? 🙂

Re: Dara not workinf

BKNS27 — Fri, 27 May 2022 22:07:07 GMT

@Jamie4

If you account is showing your data is up to date. Maybe it is your phone setting, you probably check already but is cellular data enabled?

Try rebooting your phone as well…hold down the power button and power off then power back on after 2 minutes.