topic Re: I forgot my security question in Get Support

I forgot my security question

Bcbudchick — Fri, 27 May 2022 19:52:40 GMT

How do I get back into my account before it expires

Re: I forgot my security question

JK8 — Fri, 27 May 2022 19:59:31 GMT

Contact a CS Agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: I forgot my security question

softech — Fri, 27 May 2022 19:59:47 GMT

@Bcbudchick to unlock your account, you will need to open ticket with PM support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: I forgot my security question

Bcbudchick — Fri, 27 May 2022 20:01:43 GMT

I just did that thanks

Re: I forgot my security question

JL9 — Fri, 27 May 2022 21:26:17 GMT

Great, you should be back in today then. Once you redo your login info (you may want to keep it in a safe spot on your phone - or elsewhere)