topic Re: Account email is incorrect in Get Support

Account email is incorrect

kmill — Fri, 27 May 2022 16:53:24 GMT

I had initially set up the public mobile account under an email that had a typing error. Due to this mistake I cannot access my account. I can not access this false email to change the forgotten password. I need to access my account so I can update my credit card.

Re: Account email is incorrect

iliketotalk — Fri, 27 May 2022 16:55:06 GMT

@kmill

hi you will need to open a ticket through Simon to speak to a customer service agent they will help you mention update email for self serve account

Click here

Re: Account email is incorrect

BKNS27 — Fri, 27 May 2022 16:56:38 GMT

@kmill

You can do both email changes/account access by contacting a CS_Agent via private message or SIMon Chatbot on this Community page.

Re: Account email is incorrect

hairbag1 — Fri, 27 May 2022 16:57:31 GMT

@kmill wrote:
I had initially set up the public mobile account under an email that had a typing error. Due to this mistake I cannot access my account. I can not access this false email to change the forgotten password. I need to access my account so I can update my credit card.

Here's some light reading that might help...

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Account email is incorrect

hTideGnow — Fri, 27 May 2022 17:00:29 GMT

HI @kmill For changing email address , only CS agent can assist with the change.

Since you cannot access your account, you will have to message CS agent and have them to sort it out:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Account email is incorrect

JL9 — Fri, 27 May 2022 19:15:16 GMT

So you didn't set up a self serve account in store or at home with the typo email? If you know what it was you can still sign into your account with the wrong email. As discussed above a CSA can fix your email for you so that your self serve account reflects it, but if you need access prior, you should still be able to access it with the wrong email and right pw

Re: Account email is incorrect

computergeek541 — Fri, 27 May 2022 21:01:25 GMT

@JL9 wrote:
So you didn't set up a self serve account in store or at home with the typo email? If you know what it was you can still sign into your account with the wrong email. As discussed above a CSA can fix your email for you so that your self serve account reflects it, but if you need access prior, you should still be able to access it with the wrong email and right pw

Unfottunately, in this situation, kmill doesn't know the Public Mobile Self Serve account password.

Re: Account email is incorrect

computergeek541 — Fri, 27 May 2022 21:04:23 GMT

@hTideGnow wrote:
HI @kmill For changing email address , only CS agent can assist with the change.

Since you cannot access your account, you will have to message CS agent and have them to sort it out:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Customers should be directed to use SIMon whenever possible to open tickets, including for forgotten password tickets. Using the official ticketing procedure will ensure faster service as customer who go straight to only sending a private message automatically get placed at the very back of the priority queue.