topic Re: Double charged in Get Support

Double charged

Nanasof8 — Tue, 31 May 2022 14:19:56 GMT

My US plan was charged twice

Re: Double charged

iliketotalk — Fri, 27 May 2022 16:06:32 GMT

@Nanasof8 wrote:
My US plan was charged twice

@Nanasof8 are you looking on your cc statement are you sure one isn't a pending charge?is the rest showing as available funds in your account?

Re: Double charged

Yummy — Fri, 27 May 2022 16:25:09 GMT

What do you mean 'US plan'? There is only PM Plan with unlimited calls to US. Or do you talk about US add-on?

Re: Double charged

hTideGnow — Fri, 27 May 2022 16:27:33 GMT

HI @Nanasof8 Do you see it charged twice on the credit card or on My Account's Transaction?

Also, by "US plan" , do you mean the US Roaming Add-on you purchased or the regular plan renewal got charged twice?

First check your transaction history on My Account. Maybe posted a screenshot so we can understand more

Or if you rather talk to CS Agent, please open ticket at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

JL9 — Fri, 27 May 2022 19:16:35 GMT

More details will get you the most accurate resolution. Either way it may be easier to make sure the extra charge is in your available balance and use that either for renewals or add ons going forward