topic Re: Never had data for over 2 years? in Get Support

Never had data for over 2 years?

lorvar1 — Fri, 27 May 2022 16:13:05 GMT

Hello. I never had the need for data until recently (I drive now) and noticed that my 500mb from my original data plan was never working for 2 years. I upgraded to 3gb a few days ago and my phone still can't connect to 4G for internet outside. It shows the 4G icon. I've updated the APN, but still no change.

Re: Never had data for over 2 years?

hTideGnow — Fri, 27 May 2022 16:14:24 GMT

HI @lorvar1 What kind of phone (make and model ) is that?

You can first start with a Network reset and see if it works.

Re: Never had data for over 2 years?

DDM69 — Fri, 27 May 2022 16:16:24 GMT

Did you check if your cellular data is turned on?

Re: Never had data for over 2 years?

dust2dust — Fri, 27 May 2022 16:16:36 GMT

And of course you've turned on mobile data. Do any other apps work? Maybe the browser isn't set up to use mobile data.

Re: Never had data for over 2 years?

iliketotalk — Fri, 27 May 2022 16:23:41 GMT

@lorvar1

Re: Never had data for over 2 years?

lorvar1 — Fri, 27 May 2022 16:37:25 GMT

Yes, reset networks as instructed, reconfigured APN, etc. I checked numerous browsers and youtube.

Re: Never had data for over 2 years?

lorvar1 — Fri, 27 May 2022 16:53:06 GMT

First phone was a Huawei P30, which my wife also has. Now I have a Umidigi Bison Pro.

Re: Never had data for over 2 years?

hTideGnow — Fri, 27 May 2022 16:54:27 GMT

HI @lorvar1 You can update your APN and save without issue?

Make sure your OS is updated to the latest one

And an you send us screenshot of your APN on your device?

Re: Never had data for over 2 years?

lorvar1 — Fri, 27 May 2022 17:12:44 GMT

I'll have to screenshot later. I tried the same one my wife has on her phone though.

Re: Never had data for over 2 years?

hTideGnow — Fri, 27 May 2022 17:14:43 GMT

HI @lorvar1 Check space and case of the letter. Sometimes an extra space at the end or in between could be the reason

Re: Never had data for over 2 years?

lorvar1 — Fri, 27 May 2022 17:21:50 GMT

I rechecked, all is good. I tried switching the sim to another phone (LG) and it works. So not sure why this isn't working on my phone.

Re: Never had data for over 2 years?

esjliv — Fri, 27 May 2022 23:06:16 GMT

@lorvar1 good test to try your SIM into another phone to see if data works.

So no issue with your account or SIM card, that's good.

And the network reset on the Umidigi didn't help, Or checking your APN settings didn't help?

Is your Umidigi updated to the latest software?

I suppose you could try a Factory Reset, but I usually dislike suggesting this as backups and safeguards to not lose certain data need to be done prior to do so.

Can you try another provider's SIM card into your Umidigi that has a data plan to see if it works? It may be interesting to see if another provider's data plan would work in your phone?

Never had data for over 2 years?

darlicious — Fri, 27 May 2022 23:34:45 GMT

@lorvar1

Reboot the phone and reset the network to the default settings. Then tap the "+" sign to edit the APN then save once done.Try this one it works on other Umidigi phones but others could work as well with subtle differences.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Never had data for over 2 years?

hTideGnow — Sat, 28 May 2022 00:56:07 GMT

@lorvar1 wrote:
I rechecked, all is good. I tried switching the sim to another phone (LG) and it works. So not sure why this isn't working on my phone.

HI @lorvar1 I found Umidigi users have quite a lot of trouble with the APN. The phone is a bit picky, a minor mistake here and there could screw up the connection.

Have you try network reset yet

Or also try to do a Factory Reset if possible.

Please post screenshot if possible, we can try to help