topic Re: Confused about US data in Get Support

Confused about US data

keithw — Fri, 27 May 2022 10:41:38 GMT

I purchased US roaming for 10 days and I am confused how it works. Does the data I have on my $40 plan work when I go across the border?

Re: Confused about US data

computergeek541 — Fri, 27 May 2022 10:43:32 GMT

The data the $40 plan has can only be used in Canada. The data included the U.S. data roaming add-on is seperate.

Re: Confused about US data

DDM69 — Fri, 27 May 2022 10:44:58 GMT

The data you purchased in the US plan is the only data available to you. This plan is active immediately after you have purchased it.

Re: Confused about US data

esjliv — Fri, 27 May 2022 10:56:35 GMT

@keithw - So you are not in the USA yet?

Do you see the Roaming addon listed under your Plan Details or Overview section of your plan? If not, and you still see the $'s in your Available Funds area, that means you have not successfully added it to your account yet.

Which may be a good thing if you are not in the USA yet or plan to be there soon.

edit, to successfully add the addon, once you have loaded the funds on your account, just go back to select the addon your wish to add.

Some information on USA Roaming here for your reference:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roaming%20Add%2DOns

Re: Confused about US data

JL9 — Fri, 27 May 2022 14:14:17 GMT

If you aren't in the US yet because you weren't aware the clock immediately started, reach out to a CSA right away and explain the situation and they may be able to manually remove it and put the $$ in available funds for when you do go.