topic Re: Roaming in Get Support

Roaming

ltran83 — Thu, 26 May 2022 22:31:54 GMT

For the US Roaming Bundle, is has it listed (10 day), is that the cost for the whole duration of 10 days? For the talk, text and data is that the cost per day? I am traveling to Maui, Hawaii from July 11 to 20 so in total 9 days and wanted to see what the best options are. I may not both talk and text. Does it take in effect immediately after paying or can you schedule the roaming dates? Thanks!

Re: Roaming

iliketotalk — Thu, 26 May 2022 22:38:08 GMT

@ltran83 hi that is for the whole 10 days do not purchase until you're ready to go it does take effect right away ,enjoy your trip

Re: Roaming

dabr — Thu, 26 May 2022 22:37:41 GMT

@ltran83 That is the cost for 10 days (240 hours), but you're advised to purchase the roaming add as close to your trip as possible as they activate immediately.

Reminder to first add funds and then go back to purchase the applicable add-on.

Re: Roaming

hTideGnow — Thu, 26 May 2022 22:43:49 GMT

HI @ltran83

The price is for the duraton of the 10 days. Once you don't purchase, it will start counting down. So, make the purchase when you need it.

Voice and text are 10 days unlimited. Data , you can used within the 10 days. Of course, if you used them up early, then you will left with no data for the rest of the 10 days.

Re: Roaming

Yummy — Thu, 26 May 2022 22:46:05 GMT

Yes, it is one time purchase. You pay only once, can use service for 240 hours and then it just stops.

Check first with your destination if they still have 3G running as that is only what PM currently supports. Plus if you can connect there to AT&T or T-mobile network.

Re: Roaming

BKNS27 — Fri, 27 May 2022 00:20:42 GMT

@ltran83

The US Roaming will start once you made the purchase of the roaming plan and expires 10 days (240 hours) after.

If you are looking at texting and talking, it will cost $15/10 days. If you are looking at texting, talking and 250mb of data, it will cost $20/10 days.

Remember, it is a 2 step process to purchase US Roaming.
1. Adding the cost to your account

2. Make the purchase of the plan on

Once you are in Maui, change your cellular network to AT&T or T-Mobile.

Re: Roaming

JL9 — Fri, 27 May 2022 00:31:59 GMT

Please keep us updated and tell me how reliable it is and your experience as I will be in Hawaii later this year. Thanks! and have a good trip 🙂

Re: Roaming

darlicious — Fri, 27 May 2022 00:35:59 GMT

@ltran83

You can preload the funds to be ready to purchase upon departure to or arrival in the US. Free airport WiFi will make this convenient. However it would be a good idea to confirm your 4 digit account pin# so purchases or top ups can be made via 611 ( if working) or calling 1 855 4PUBLIC and entering your 10 digit phone number. Download a voip provider app and choose a Canadian phone # for back up. Fongo or textnow are good choices.

More info on US 10 day Roaming add ons are contained in the spoiler below....

While you have to have an active plan to purchase and use US roaming add ons the type of plan you have does not affect the roaming add ons features.
US roaming add ons start the moment you confirm and submit your purchase in your self serve account and expire 240 hours later (10 days×24 hours).
You can pre-load the funds needed to purchase the add ons in your self serve account so you only have to log in, select the US roaming add on and then confirm and submit your purchase.
Wait til late as possible to purchase since they are immediately valid so on free wifi at the destination airport or stopping shortly before the border at mcd's or timmy's to buy the add on while on free wifi.
If you are staying longer than 10 days you must wait a minimum of 24 hours to purchase the same US roaming add on or contact the CSA's to add it before the waiting period ends.
If you have two US roaming add ons with a talk feature that overlap the talk feature basically gets disabled. Avoid this....but you will have to get one removed by a CSA to get your calling feature back if this happens.
After purchase reboot your phone and manually select either at&t or T-mobile to get better reception. Some areas have better coverage by either provider so when travelling around the US you will be better served by choosing the provider with better signal strength by locale.
You will recieve incoming texts without any US roaming add ons. Adding the fongo app and textnow app for use on wifi are good to use for a back up plan or you could call forward your pm phone # to your fongo # before you leave Canada and use it with mobile data on a locali sim card or WiFi.
All US roaming add ons have either unlimted text, talk or both. Only data has limits depending on your purchase 250mb/500mb/1gb. Once the data is consumed it will just stop you could then purchase different roaming add on, wait 24 hr to buy or contact the moderator to buy the same US roaming add on again. (* except talk as previously mentioned.)

Happy travels and Stay--Safe!

Please note currently due to the decommissioning of the 3G network in the US by pm's roaming partners at&t has already begun this process but as of March 3rd 2022 still has some areas that are still served by the 3G network. T-Mobile has an end date of July 1st 2022. This will affect the ability of pm customers to send and receive voice calls and emergency service such as 911 while in the US and using pm's US roaming add ons. The current work around is to download a voip app such as textnow or fongo for use while on wifi or mobile data for voice calls when in areas no longer served by the 3G network which will eventually include all areas served by at&t and T-Mobile.

@Yummy

Public Mobile works on both networks 3G and 4G LTE in the US there just won't be a 3G network in the US much longer.

Edit: Oops tagged the wrong member!

@hTideGnow

Any other US 10 day Roaming data add ons can be purchased to replenish data just not the same ones until 24 hours after expiry. So purchasing the talk, text & data bundle and adding any of the US Roaming data add ons : 1gb, 500mb or 250mb can all be added.

**However US Roaming add ons redeemed with points are not stackable.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Roaming

ltran83 — Mon, 30 May 2022 22:20:30 GMT

Ok thanks, how do I access my 4 digit pin? I have never had to use it, I don't think.

Re: Roaming

darlicious — Mon, 30 May 2022 22:26:31 GMT

@ltran83

You chose your 4 digit pin # at activation. Pm may have texted it to you from 611.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Roaming

hTideGnow — Mon, 30 May 2022 22:27:28 GMT

@ltran83 The 4 digits pin is useful when you try to access the *611

If you need to reset, open ticket with CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437