topic Re: Xiaomi Redmi phones? in Get Support

Re: Xiaomi Redmi phones?

Bilnok — Thu, 26 May 2022 16:08:57 GMT

Hi, I have a friend of me who I refered to PM, and who is owning a Redmi 9 (International version), but his phone can't detect PM network. But with his iPhone 6 it works.

Yet, before buying the PM sim card, we checked that all the required frequencies by PM are supported by the Redmi 9 ?

Any solution that can help is welcome. 🙄

Thanks.

Re: Xiaomi Redmi phones?

dust2dust — Thu, 26 May 2022 16:39:45 GMT

@BilnokCan the phone be changed to LTE or 4G and the others. Or 3G or WCDMA or UMTS or HSPA and others. Then scan for Public. Also make sure the provider selection is on automatic afterwards.

Re: Xiaomi Redmi phones?

Bilnok — Thu, 26 May 2022 16:44:15 GMT

Yes, every step you mentioned has been done, but the phone still does not pick up the PM network. Still, the phone works flawlessly with other providers.

PS: Location Winnipeg, MB.

Re: Xiaomi Redmi phones?

dust2dust — Thu, 26 May 2022 16:57:17 GMT

Ah. Winnipeg and Brandon are known trouble spots for Public with marginal phones. Can you supply the full length model.

Re: Xiaomi Redmi phones?

Bilnok — Thu, 26 May 2022 18:42:28 GMT

Sorry, what do you mean by full length model?

In the phone specs area, it is mentinned Redmi 9 only and nothing else.

Re: Xiaomi Redmi phones?

dust2dust — Thu, 26 May 2022 19:29:27 GMT

@BilnokJust looking for any variations. Something like settings - about phone.

Adding - it looks like you might have the India version. It has incomplete frequenceis/bands for here.

Re: Xiaomi Redmi phones?

zulu53 — Thu, 26 May 2022 21:30:14 GMT

This is the protocol to follow if you want to use a "world phone" in Canada - but you need the long name of the phone. Find the long name of the phone; either listed in "About Phone" section of the "Settings" on the phone OR download the DevCheck app and look at the Hardware section. Redmi 9 is just the family name, you have to get the specific phone name. With the phone name go to the FrequencyCheck website and search by device family (Redmi 9) and then pick the specific phone name that you have, there are a choice of 34 individual phone members of the Redmi 9 family. Once there then then check for Canada/Public Mobile by just following the prompts.