topic Re: Advertisement in my private message box? in Get Support

Advertisement in my private message box?

hosselot — Thu, 26 May 2022 18:10:23 GMT

Hello,

I am new to public mobile. I just got an email notification that I have a private message and when I logged in I saw this:

"Over $350 per day! Remote work from the comfort of your home! Paycheck every day!

Work remotely from the comfort of your home and receive your paycheck every day! No experience needed, no boss over your shoulder. Change your life today! Open this link - xxxxxxxxxxxxxxx- simply fill out the form and our manager will contact you shortly!"

This sounds like advertisement in my private message. Is this usual?? Is it possible to turn off receiving advertisement??

I believe public mobile should fight with unwanted advertisement, not sending them!

Re: Advertisement in my private message box?

softech — Thu, 26 May 2022 13:27:50 GMT

@hosselot Unfortunately, the Community is open for registration to everyone, some spammer and scammer will come here for their "promotion", too.

Just report the message as Inappropriate , then delete it. Those accounts will be banned

Re: Advertisement in my private message box?

hosselot — Thu, 26 May 2022 13:34:47 GMT

This is unfortunate. As everyone can register and send unwaned advertisement any time then it seems it is better to just turn off private messages. 😞

Re: Advertisement in my private message box?

softech — Thu, 26 May 2022 13:39:43 GMT

@hosselot I would suggest to just turn off email notification so you won't get the notification in your mailbox.

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messenger

Receive email notifications for new private messages

The reason is that you still need the private message to talk to CS Agent if you ever open ticket with them. So people opened a ticket and complained no one replied because they forgot that they already turned off Private message and the messages didn't come through

And no worry, for some reason , the spammers usually attack newer accounts. So, once your account here is older, they will loss interest in you and you will get less.

Re: Advertisement in my private message box?

hosselot — Thu, 26 May 2022 13:48:12 GMT

I see. I just turned off "Receive email notifications for new private messages".

I believe we need an option in setting like:

"Receive email notifications for new private messages from publicmobile team"

Re: Advertisement in my private message box?

Meow — Thu, 26 May 2022 13:49:10 GMT

Yes, this is SPAM in most cases new users receive. Somehow spammers track who signed up and try to harass them.

You can report and delete. In all cases sender is firstname_lastname so you would know it is not real customer.

Re: Advertisement in my private message box?

mimmo — Thu, 26 May 2022 13:59:36 GMT

@hosselot if you ever need to get support from the CSA I would enable notifications again. That way you know when they reply rather than needing to login every 20-30 minutes to see if you have a reply.

Re: Advertisement in my private message box?

JL9 — Thu, 26 May 2022 15:19:36 GMT

Definitely a nuisance, but unfortunately something you have to push through until they move on because you don't want to lose access to the ones that are actually needed and important. Scumbag spam scammers have a special spot in hell hopefully.

Re: Advertisement in my private message box?

JL9 — Thu, 26 May 2022 15:20:05 GMT

Lol didn't realize the rampant alliteration there 😮

Re: Advertisement in my private message box?

mishuk — Wed, 01 Jun 2022 16:51:05 GMT

I just got same spam mail . On right hand side three dots press option “ignore user “ check it’s added to your ignore list in your email acct .