topic Re: no service in Get Support

no service

Vuthinh — Thu, 26 May 2022 01:36:03 GMT

I had my phone the network not in service from last night 9:45pm until now. Because some one hack to my email account and disable my network phone service provide(email is my .please let me know to get back the service even thought some retailer try to login with my pulic mobile ID and password but could not go through

Re: no service

JL9 — Thu, 26 May 2022 01:49:26 GMT

Sorry to clarify, why do you you think your service is down exactly?

Re: no service

will13am — Thu, 26 May 2022 01:49:46 GMT

@Vuthinh , you will need to contact a CSA for support to straighten things out with your account. This help article covers how this support works. Good luck.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: no service

softech — Thu, 26 May 2022 01:51:41 GMT

@Vuthinh Check with your bank. Usually these SIM fraud is to target your bank or other services, like email, your other shopping sites (Amazon, etc)

Re: no service

BKNS27 — Thu, 26 May 2022 03:34:32 GMT

@Vuthinh

If you think you were hacked, I would suggest you change all your password on all your accounts (apps, media and banking online).

Re: no service

darlicious — Thu, 26 May 2022 03:56:02 GMT

@Vuthinh

Call 1 855 4PUBLIC and enter your 10 digit phone number. If the message is they can't find your phone number then you have a serious situation on your hands. Report back and we can advise you further.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: no service

Camera4617 — Thu, 26 May 2022 04:52:49 GMT

@BKNS27 wrote:
@Vuthinh
If you think you were hacked, I would suggest you change all your password on all your accounts (apps, media and banking online).

@BKNS27 Even if OP was hacked, what would changing all passwords do? (unless they use the same password for all accounts)