topic Re: Finding 2nd account in Get Support

Finding 2nd account

JungleZac — Wed, 25 May 2022 04:03:10 GMT

I pay for two accounts (me and wife), however only my account is showing up when I log in. Where can I find her account?

Re: Finding 2nd account

iliketotalk — Tue, 24 May 2022 23:48:47 GMT

@JungleZac hi somewhere you must have a different account with a different email that's the only way you can have 2 accounts here check through your/her emails

Re: Finding 2nd account

softech — Tue, 24 May 2022 23:50:21 GMT

@JungleZac PM My Account is one login for one phone line. So, if you have 2 accounts (phone numbers), you must have used 2 different My Account logins.

If you activate both instore, there is a chance the second account has not been created yet. Try to click the "Create Account" Button from the login page

If you are unable to create the account for your 2nd phone, maybe it was created before, open ticket with PM to sort this out. You can message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Finding 2nd account

schinz13 — Tue, 24 May 2022 23:49:22 GMT

It's under the separate email you used when opening the account, as far as I know it won't allow the same email to have more than 1 account, when doing my partners I was forced to use a second separate email for the activation

Re: Finding 2nd account

esjliv — Tue, 24 May 2022 23:52:09 GMT

@JungleZac wrote:
I pay for two accounts (me and wife), however only my account is showing up when I log in. Where can I find her account?

@JungleZac - try registering for an account for your wife here using a unique email:

https://selfserve.publicmobile.ca/self-registration/

If having issues, submit a ticket to CSA for assistance to get the email changed or one set up for her.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Finding 2nd account

darlicious — Tue, 24 May 2022 23:58:44 GMT

@JungleZac

Did you use the same email for both accounts? If so then access is hidden on the customers side. You will have to contact customer support with a separate email for your wife's account to be added by the CSA.

Did you use an email alias for your wifes account? Or thats an option for the above scenario.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Finding 2nd account

Yummy — Wed, 25 May 2022 00:06:41 GMT

At PM each account is unique. You cannot have family account to manage multiple accounts from one log in.

You will have to find email/password she used to create self-serving account. If she never did that before, now is the chance!

Re: Finding 2nd account

CountyDownIeUk — Wed, 25 May 2022 02:08:00 GMT

2 PM accounts = 2 email accounts = 2 separate logins

#2 email could be an alias.