topic Re: Reward not applied in Get Support

Reward not applied

Willy56 — Sat, 21 May 2022 00:08:00 GMT

Hi,

i just checked my bank account and i noticed that $28 has been deducted by public mobile. I am registered for auto payment.. and I believe I should get a discount for that. Please help, thanks

Re: Reward not applied

softech — Sat, 21 May 2022 00:10:03 GMT

@Willy56 When did you join PM ? New subscribers joined after Jan 25 will be on the new rewards system Public Points. Instead of $2 autopay discount, they will get 5% back in Public Points. Accumulate enough to 15 points, you can redeem for $15 bill credit

Re: Reward not applied

dust2dust — Sat, 21 May 2022 00:11:02 GMT

If you signed up after late January then you would not get the $2 deduction. If you signed up before then did you possibly use the lost/stolen function recently?

Re: Reward not applied

esjliv — Sat, 21 May 2022 00:11:17 GMT

@Willy56 if you activated after January 25, 2022 then you are automatically on the NEW Public Points system. Sorry, this rewards system does not honour the Autopay $2 reward.

Public Points:

https://www.publicmobile.ca/en/on/get-help/articles/Public-Points-Rewards

But, if you were a customer before then, and did not opt in to the new rewards system, and you are registered for Autopay, then contact CSA to check into this.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Reward not applied

JL9 — Sat, 21 May 2022 00:21:54 GMT

Sounds like you are on the 25 plan and with tax it would come to 28.25 in Ontario anyways but around that 28 in most places in Canada. Also sounds like you are on the new plan, so you will get 1.25 points if you pay the 25 in full and can those points to redeem for various things.

Re: Reward not applied

Alexo — Tue, 24 May 2022 23:26:11 GMT

So there is no incentive for those on the "new rewards system" to set up autopay?

Frankly, I find the new system much worse than the old one.

Re: Reward not applied

hTideGnow — Tue, 24 May 2022 23:29:53 GMT

@Alexo wrote:
So there is no incentive for those on the "new rewards system" to set up autopay?
Frankly, I find the new system much worse than the old one.

HI @Alexo Not from the rewards. BUT, you need Autopay for extra 500Mb data (unless you are on the $15, which you get 250Mb regardless)

Re: Reward not applied

dust2dust — Tue, 24 May 2022 23:31:30 GMT

@Alexo Certainly not. But autopay does give you the 5% for points. This is only better for $40 plans or more. The other difference is that the points aren't dollars off your plan cost each renewal. You earn points and then redeem them.

Re: Reward not applied

hTideGnow — Tue, 24 May 2022 23:35:42 GMT

@dust2dust wrote:
@Alexo Certainly not. But autopay does give you the 5% for points. This is only better for $40 plans or more. The other difference is that the points aren't dollars off your plan cost each renewal. You earn points and then redeem them.

HI @dust2dust But you get 5% points even without Autopay enabled, right?

Re: Reward not applied

dust2dust — Tue, 24 May 2022 23:42:43 GMT

@hTideGnowWell yes sure ok...when you pay for things out of the account (however money got there) is the amount of the 5% of points. So pay for the renewal = 5%. Buy an add-on it's cost = 5%. I should have made that clearer.

Re: Reward not applied

MaayanO — Wed, 25 May 2022 01:35:57 GMT

I am talking specifically about the $15 plan. With the old system, $2 for autopay, $1/year loyalty reward, and a handful of referrals can get you to half price easily.

Re: Reward not applied

esjliv — Wed, 25 May 2022 01:56:51 GMT

@MaayanO wrote:
I am talking specifically about the $15 plan. With the old system, $2 for autopay, $1/year loyalty reward, and a handful of referrals can get you to half price easily.

@MaayanO - yes. Um, are you also having an issue with Autopay on the old rewards system? Old rewards still are eligible for the $2 autopay rewards.

Or are you also another member that posted in this thread?

Re: Reward not applied

Alexo — Wed, 25 May 2022 02:09:45 GMT

Drat, that's what happens when several family members use the same computer and don't log out from the other person's account. Sorry about that, we really should be more careful.