topic Re: Service suspended in Get Support

Service suspended

hobencio — Tue, 24 May 2022 22:43:55 GMT

I added money thru voucher but my service is still suspended.

Re: Service suspended

HALIMACS — Tue, 24 May 2022 22:46:11 GMT

Try tapping resume service.

Then try rebooting your device and resetting network connections.

Re: Service suspended

hairbag1 — Tue, 24 May 2022 22:46:02 GMT

Log in to your account...you should see your $$ sitting in Available Funds. As long as there's enuff for renewal, you should also see a Reactivate button.

Re: Service suspended

darlicious — Tue, 24 May 2022 22:49:42 GMT

@hobencio

Your service is suspended? With no working services? Does the amount in your available funds equal or exceed your plan amount? If yes to all three then....

To force payment go to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate. Your overview page may not update right way. Log out and reboot.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Service suspended

JL9 — Wed, 25 May 2022 00:04:52 GMT

Once the account is suspended it will no longer automatically be processed if funds are there, you have to do the reactivation manually. If you don't mind a minute or 2 of work, going forward you can manually add funds prior to renewal so you can avoid any autopay issues and account suspensions

Re: Service suspended

esjliv — Wed, 25 May 2022 00:05:23 GMT

@hobencio - check your transaction history to see if your voucher payment is listed: https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

What is the value under the "Amount Owing: " (top, left area in your self serve account)?