topic Re: Suspension in Get Support

Suspension

LAURAKING — Tue, 24 May 2022 20:49:40 GMT

How do I know if my account has been suspended? My data has not opened even though I paid via autopay one week ago..

Re: Suspension

iliketotalk — Tue, 24 May 2022 20:55:10 GMT

@LAURAKING hello if you can't get into your account to check you can just dial *611

Re: Suspension

computergeek541 — Tue, 24 May 2022 20:56:17 GMT

@LAURAKING wrote:
How do I know if my account has been suspended? My data has not opened even though I paid via autopay one week ago..

Log into your Self Serve account to view this status. It will say that your account is suspended (although this is normal if the renewal is about to happen that night or the next morning). Also check if voice and text messaging services are working.

Re: Suspension

dust2dust — Tue, 24 May 2022 21:02:38 GMT

Do you see a data line in your my data & add-ons area? Maybe you've used all your data.

Re: Suspension

JL9 — Tue, 24 May 2022 22:26:30 GMT

What plan do you have? The $15/25 plan can go prettt quick if you aren't careful