topic Re: activate in Get Support

Re: activate

Thelyran — Tue, 24 May 2022 12:56:07 GMT

i need a tracking number

Re: activate

computergeek541 — Tue, 24 May 2022 21:01:57 GMT

@Thelyran wrote:
i need a tracking number

For phone and SIM card purchased through the Public Mobile website, look for the e-mail message advising you of shipment. If you click on the View Your Order link in that e-mail message, a tracking number (if available) is sometimes shown. However, especially for SIM card-only orders, a trackable service isn't always used.

Re: activate

esjliv — Tue, 24 May 2022 23:29:15 GMT

@Thelyran wrote:
i need a tracking number

@Thelyran - the subject of this post is different than the content inquiry.

Are you trying to activate with Public Mobile but your SIM card is not arriving that was ordered through Public Mobile?

If you ordered a SIM card (or phone) and you have not received anything in about 10 business days then contact customer support to inquiry about your purchase.

Note: SIM cards can come regular Canada Post letter mail which does not have a tracking number.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent