topic Re: May an expired plan make a referral ? in Get Support

May an expired plan make a referral ?

BEER — Sun, 29 May 2022 19:05:20 GMT

Re: May an expired plan make a referral ?

iliketotalk — Tue, 24 May 2022 17:44:09 GMT

@BEER no your account must be active to all 3 questions

Re: May an expired plan make a referral ?

BEER — Sun, 29 May 2022 19:06:39 GMT

Re: May an expired plan make a referral ?

hairbag1 — Tue, 24 May 2022 17:57:42 GMT

@BEER wrote:
(1) Wondering if a suspended , (but not deactivated plan,) may make a referral.
(2) And if it could then would they also get the monthly friend referral reward/points while under suspension.
(3) Furthermore if there was a limited monthly bonus for referring a friend would the same suspended plan also receive and accumulate this bonus while under suspension?

Clipped from Service Agreement doc...

Your Public Mobile account
How can I collect Public Mobile Rewards?
Public Mobile offers a reward program (the “Reward Program”). To be eligible to the Reward Program, you must be an active Public Mobile customer and
registered for the Reward Program.

Re: May an expired plan make a referral ?

dabr — Tue, 24 May 2022 17:55:24 GMT

@BEER Yes, the account needs to be active in order to receive/participate in any rewards/referrals programs. Can confirm as that is needed to receive PM's holiday gifts.

Re: May an expired plan make a referral ?

hTideGnow — Tue, 24 May 2022 17:56:36 GMT

HI @BEER No sure if someone tried and confirm. But it kind of logical that it will still work. Like you will see one new number in your referrals, of course, they won't apply the $1 (or 1 point) until your account is active. And this special 5x$5 bonus is a cash deposit, I doubt they will deposit the money if your account is suspended

Re: May an expired plan make a referral ?

BEER — Sun, 29 May 2022 19:06:18 GMT

Re: May an expired plan make a referral ?

ShawnC13 — Tue, 24 May 2022 17:57:50 GMT

@BEER wrote:
@iliketotalk wrote:
@BEER no your account must be active to all 3 questions
Thank's for quick response - are you 100% certain that in order to get rewards/points the referring account must be active? I have an offer in front of me that merely states that the bonus will be given to all existing customers. In my opinion existing customers include active and suspended (not deactivated) PM accounts.

If your account is suspended it is not active. At that time you are not a paying customer of Public Mobile so how can you earn rewards?

Re: May an expired plan make a referral ?

hairbag1 — Tue, 24 May 2022 18:00:09 GMT

@BEER wrote:
I would think "existing customers" mean with an Active account...not Expired or Suspended.

Re: May an expired plan make a referral ?

hTideGnow — Tue, 24 May 2022 18:00:31 GMT

HI @ShawnC13 I think the question could be would the referral still appear your friend list? And when the account is active again, would it be collecting that $1 or 1 Point per month after?

Re: May an expired plan make a referral ?

dust2dust — Tue, 24 May 2022 18:02:28 GMT

1. Do you have a never activated Public sim? Do a test run with it up to the referral code entry. Try your suspended referral code. Does it accept it? Don't pay and then exit.
2. I vote no to the above but I don't have a suspended referral code to test myself. But I assume no.
3. Same.

More fine print from the email:
as long as both the referrer and referee remain active Public Mobile customers
Suspension is not active.

Re: May an expired plan make a referral ?

ShawnC13 — Tue, 24 May 2022 18:04:15 GMT

@hTideGnow wrote:
HI @ShawnC13 I think the question could be would the referral still appear your friend list? And when the account is active again, would it be collecting that $1 or 1 Point per month after?

@hTideGnow point 2 does ask if they would earn the rewards while the account was suspended

Re: May an expired plan make a referral ?

hTideGnow — Tue, 24 May 2022 18:10:53 GMT

thanks @ShawnC13 Yes, that I agree, if the account is suspended, you won't get the reward (even other , not just the new referral)

Re: May an expired plan make a referral ?

BEER — Sun, 29 May 2022 19:05:53 GMT

Re: May an expired plan make a referral ?

BEER — Sun, 29 May 2022 19:05:41 GMT

Re: May an expired plan make a referral ?

hTideGnow — Tue, 24 May 2022 18:19:27 GMT

@BEER wrote:
Anyways I will try to make a referral with my suspended account and let you know what happens.

HI @BEER You sure? You might waste it. Especially the $25 special. I wouldn't do it just for the test, it a costly test

Re: May an expired plan make a referral ?

darlicious — Tue, 24 May 2022 18:23:02 GMT

@BEER

As far as making the referral....yes.

Receiving the 1pt reward if your referral is active and you are not.....yes.

Receiving the $5 bonus referral credit if your referral is active and you are not......no but you never know?!!

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: May an expired plan make a referral ?

dust2dust — Tue, 24 May 2022 18:45:45 GMT

@hTideGnowIf it doesn't complete then there's nothing to waste.

@darliciousReally? While suspended?

Re: May an expired plan make a referral ?

hTideGnow — Tue, 24 May 2022 18:49:30 GMT

HI @dust2dust Yes, I think they will accept the code (as the code is valid) , but they might not give out the reward.

For the $25, I think it got applied manually onto the account and when it sees the account suspended, it likely won't deposit the money

And for the monthly $1, I think it will accept and show in the Friend list, but again, it might not give out the $1 when it sees the account is suspended

Re: May an expired plan make a referral ?

dust2dust — Tue, 24 May 2022 19:02:58 GMT

But the code is not valid because it's attached to a suspended account. And then darlicious says what she said, so I don't. I know I'm surprised.