topic Re: Ottawa Storm in Get Support

Ottawa Storm

komiljon — Mon, 23 May 2022 22:00:57 GMT

Because of the storm that happened in Ottawa, other service providers like Rogers are offering 5 GB of free data to the impacted clients. Will Public Mobile do the same thing?

Thank you,

Re: Ottawa Storm

softech — Mon, 23 May 2022 18:29:13 GMT

@komiljon

Public Mobile itself does not have 5G setup , so, it won't happen

Look like some were able to use 3G , have you try to change your Preferred network to 3G Only/WCDMA Only and see if it works?

Re: Ottawa Storm

komiljon — Mon, 23 May 2022 18:34:39 GMT

Hi @softech,

I'm not talking about 5G network. I'm saying other service providers are giving free extra 5 gigabytes of data to the customers affected by the storm that happened in Ottawa this Saturday. Will Public Mobile also do the same?

Thanks,

Re: Ottawa Storm

softech — Mon, 23 May 2022 21:52:05 GMT

@komiljon wrote:
Hi @softech,

I'm not talking about 5G network. I'm saying other service providers are giving free extra 5 gigabytes of data to the customers affected by the storm that happened in Ottawa this Saturday. Will Public Mobile also do the same?

Thanks,

@komiljon I think the important thing is to get the service working, If your service is not working on LTE, try to change to 3G to see if it works

Re: Ottawa Storm

darlicious — Mon, 23 May 2022 18:37:21 GMT

@komiljon

It's very unlikely as prepaid isn't set up as the same as post paid accounts.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: Ottawa Storm

JL9 — Mon, 23 May 2022 18:40:23 GMT

I wouldn't hold my breath as it is a tier 3 no frills provider, with that said you never know. You could ask a CSA to see if there is something like this being considered

Re: Ottawa Storm

komiljon — Mon, 23 May 2022 18:46:33 GMT

Thank you, will do

Re: Ottawa Storm

komiljon — Mon, 23 May 2022 18:46:42 GMT

Thank you!

Re: Ottawa Storm

KatiaP — Mon, 23 May 2022 21:46:25 GMT

@komiljon wrote:
Because of the storm that happened in Ottawa, other service providers like Rogers are offering 5 GB of free data to the impacted clients. Will Public Mobile do the same thing?

Thank you,

KJ

That definitely would be appreciated. Home internet is down everywhere and we've consumed our monthly plan in 2 days. 😞

Re: Ottawa Storm

ZuckMark — Mon, 23 May 2022 23:20:18 GMT

They are offering with POSTPAID/MONTHLY/CONTRACT customers. you're just a simple basic Prepaid, the lowest service level!

Re: Ottawa Storm

computergeek541 — Mon, 23 May 2022 23:21:20 GMT

@ZuckMark Please refrain from repetition in multiple mesages.

Re: Ottawa Storm

computergeek541 — Mon, 23 May 2022 23:22:09 GMT

Re: Ottawa Storm

computergeek541 — Mon, 23 May 2022 23:24:29 GMT

Re: Ottawa Storm

computergeek541 — Mon, 23 May 2022 23:25:05 GMT

Re: Ottawa Storm

computergeek541 — Mon, 23 May 2022 23:25:43 GMT

Re: Ottawa Storm

CountyDownIeUk — Mon, 23 May 2022 23:58:54 GMT

Would that be, because you have Rogers Mobility and Rogers internet? PM does not offer Internet so they have no short comings to have to offer free Data.

Re: Ottawa Storm

coryl — Tue, 24 May 2022 01:54:03 GMT

As an Ottawan, I would appreciate Public Mobile offering something. I don't think people outside Ottawa truly understand what happened here because of the storm. I'm on the 3rd night without power. Hydro One steel transmission lines were crumpled.

Public Mobile gave out one time freebies for data for no reason, like 2GB around Christmas. I've been rationing my data as much as possible and haven't been able to work (remote, online-only worker) because I don't have internet and neither does half the city.

I would love even an extra 2GB to get through the next few days because they're saying it's still going to take 2 to 4 days to restore power. Just bought another gigabyte of data. I'm not sure how many people in Ottawa use Public Mobile.

There's also the fact that LTE right now is absolutely crawling because of how many people are on it in Ottawa.

Re: Ottawa Storm

coryl — Tue, 24 May 2022 01:59:32 GMT

We aren't talking about data availability. We're asking if Public Mobile will consider providing data to people in the Ottawa area due to storm knocking out power for 150,000+ people. Your posts read like spam when you don't address the topic clearly.

Re: Ottawa Storm

ShawnC13 — Tue, 24 May 2022 02:25:13 GMT

@coryl, while I totally feel for yoru situation I don't think Public Mobile/Telus will do anything. I don't recall them doing anything for the victims of the Forest Fires that destroyed entire towns in the summer or the flooding in the fall here in BC

Re: Ottawa Storm

darlicious — Tue, 24 May 2022 02:50:54 GMT

@coryl

Try switching to 3g to improve your internet speed....you can renew early or upgrade your plan to receive more data for a cheaper price (ie. $40/5gb to $50/10.5gb is only a $10 difference) unless you have a promo associated with your plan.

There are disasters that affect service to customers at various times of the year....its not that we don't have compassion it's just how do you pick and choose and where does it stop? No one is the fairest policy unfortunately.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.