topic Re: change email in Get Support

change email

Gatuvela — Mon, 23 May 2022 19:56:18 GMT

How do i change my email? i receive too many spam emails from people of Public Mobil community

Re: change email

HALIMACS — Mon, 23 May 2022 20:01:54 GMT

@Gatuvela

Go under your settings (click avatar), and turn off community e-mails.

It'll look like this (below), click the box to the right of the section "Don't send me any community e-mails"

Re: change email

esjliv — Mon, 23 May 2022 19:59:35 GMT

@Gatuvela - you are receiving spam emails to your personal email connected to your self serve account?

I am curious if this is a setting in your community settings, or is this connected to your self serve/account?

The only way to change your self serve email is to have CSA do it for you.

Community email you can do that yourself under your Avatar top right of the community page under My Settings.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: change email

hTideGnow — Mon, 23 May 2022 20:00:53 GMT

HI @Gatuvela Community? You don't change email. They message you here, not your email address. The email you got is just to inform you that you got message from them.

So, what kind of spam you got?

Re: change email

esjliv — Mon, 23 May 2022 20:01:30 GMT

OH, are you talking Private Messages to your Community INBOX @Gatuvela

Received a spam/scan message in your private inbox?

Report it, by clicking the "Report" button
Do not click on any links
Delete it

Suggested steps here:

https://productioncommunity.publicmobile.ca/t5/Announcements/What-to-do-with-spam-in-your-Private-Me...

Re: change email

HALIMACS — Mon, 23 May 2022 20:08:22 GMT

Indeed, @Gatuvela , what you're describing could be one of a couple of things as @esjliv and @hTideGnow have added. 👍

Are you referring to getting notifications send to your personal e-mail account when you post or respond on the Community - OR - are you referring to getting spam private message content on your community private messaging account? (EDIT: in the little envelope icon between the bell icon and your avatar on upper right?)

Depending on which, you've been given the resources to address.

Re: change email

JL9 — Mon, 23 May 2022 20:13:04 GMT

I turned off the communtiy emails so didn't get a ton of notifications daily with every time a post was made etc. So if that is what you are referring to it was very helpful