topic unable to access in Get Support

unable to access

sihorizon1 — Mon, 23 May 2022 16:00:32 GMT

i forgot my sign and password

JK8 — Mon, 23 May 2022 16:01:58 GMT

Contact an agent. Look for a reply top right corner envelope icon.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Yummy — Mon, 23 May 2022 16:02:34 GMT

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

esjliv — Mon, 23 May 2022 16:07:25 GMT

@sihorizon1 - did you try the Forgot your password option? found here: https://selfserve.publicmobile.ca/forgot-password/

Of, have you never created a self serve account before? If not, you can register for one here:

Otherwise, see other posts.

JL9 — Mon, 23 May 2022 17:34:46 GMT

Hopefully the forgot password link worked for you. autofill is your friend too if you didn't note the login details somewhere