topic Re: Phone service not working in Get Support

Phone service not working

SR10 — Mon, 23 May 2022 13:05:49 GMT

I recently returned from the UK and I’m not able to receive calls or place a call. I’ve tried all the suggested tricks, however nothing appears to be working.

Re: Phone service not working

esjliv — Mon, 23 May 2022 13:14:10 GMT

@SR10 - not sharing what you tried this will like be repeating some of it, so I will suggest it anyways...

first, does it show ACTIVE in your self serve account?
have you been in nonpay status for over 90 days, if so you lost your account, number and access to self serve
can you try your SIM card into another compatible phone to see if services work
If it does works in another phone, perform a reset of your network settings with the PM card inside the phone that doesn't work.
- edit, might as well add this to your check list...is your phone listed as blacklisted, checkhere: https://www.devicecheck.ca/check-status-device-canada/
if if does not work in another phone, then you are either in nonpay/suspended status, you have a SIM issue or you have an account issue. Before considering replacing your SIM card, I would consider having CSA check your account.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Phone service not working

mimmo — Mon, 23 May 2022 13:21:22 GMT

If it shows inactive is there enough funds to cover the cost of the plan?

If yes try adding another dollar or try the lost one trick by putting your phone into lost one mode for a minute

Re: Phone service not working

Yummy — Mon, 23 May 2022 13:26:15 GMT

Did you check your account if it is still active or it is suspended due to no pay?

Re: Phone service not working

JL9 — Mon, 23 May 2022 15:42:06 GMT

how long were you in the UK?

Re: Phone service not working

SR10 — Mon, 23 May 2022 17:08:10 GMT

I’m also locked out of my account, and it won’t allow me to reset my password. It refers me back to public mobile community.

I know my payments are up to date because my monthly bill charges have gone through my credit card.

Is there no number to call for assistance?

Re: Phone service not working

computergeek541 — Mon, 23 May 2022 22:15:52 GMT

@SR10 wrote:
I’m also locked out of my account, and it won’t allow me to reset my password. It refers me back to public mobile community.
I know my payments are up to date because my monthly bill charges have gone through my credit card.
Is there no number to call for assistance?

Sorry, but there is no phone number to call. Fro the password issue, please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and after opening that link, type in "forgot security question answer".