topic Activation in Get Support

Activation

Morgan147 — Mon, 23 May 2022 05:37:32 GMT

I just tried to activate my phone and again it says I need the PUK code

Re: Activation

dust2dust — Mon, 23 May 2022 05:40:49 GMT

What is the exact message you're getting from the phone?

Re: Activation

computergeek541 — Mon, 23 May 2022 05:40:58 GMT

@Morgan147 wrote:
I just tried to activate my phone and again it says I need the PUK code

Is your SIM card's PUK or is it the SIM Network Unlock PUK that you need? What does it say on the phone's display? The first type meanst aht you'll have to ask a Public Mobile customer support agent for that code. That can be done by asking for a customer support agent through: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If your phone is asking for the SIM Network Unlock PUK, your phone is locked to another carrier and you'll have to ask that carrier for help.

Re: Activation

Morgan147 — Mon, 23 May 2022 05:43:17 GMT

Your Sim can not be accessed. Please call your carrier to obtain your puk code

Re: Activation

computergeek541 — Mon, 23 May 2022 05:46:32 GMT

@Morgan147 wrote:
Your Sim can not be accessed. Please call your carrier to obtain your puk code

This is the PUK of the SIM card. Please folow the instructions were provided in the previous message.

Re: Activation

BKNS27 — Mon, 23 May 2022 07:36:07 GMT

@Morgan147

Yes indicated Again so was it working before or are you trying the SIM in another phone?