topic Re: Service in Get Support

Service

Boardzy — Sun, 22 May 2022 17:27:22 GMT

I'm in Lindsay Ontario. When placing a call says not registered on network. When texting says no signal found for mobile networks

Re: Service

softech — Sun, 22 May 2022 17:31:38 GMT

@Boardzy it does sound like network issue. But reboot your phone first. If still not working , try reseat your sim card. And if you have another phone around, try the sim card on the second phone

Re: Service

Boardzy — Sun, 22 May 2022 17:33:22 GMT

How do I reset the SIM card?

Re: Service

esjliv — Sun, 22 May 2022 17:34:52 GMT

@Boardzy - just had a post with same message...

I would suggest to try to:

restart your phone
toggle into and out of airplane mode
remove and reinsert SIM card
try SIM into another phone

Maybe an outage in your area? Check if anything is showing here:

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Re: Service

Boardzy — Sun, 22 May 2022 17:36:57 GMT

I've tried everything except the SIM in a different phone

Re: Service

esjliv — Sun, 22 May 2022 17:41:07 GMT

@Boardzy wrote:
I've tried everything except the SIM in a different phone

@Boardzy - Did you have services working okay, until just recently?

Did you log into your self serve account and ensure your account status is showing Active?

https://selfserve.publicmobile.ca/Overview/

You could also confirm if your phone is not showing as blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: Service

Boardzy — Sun, 22 May 2022 17:43:36 GMT

Just noticed it around noon today. Yes my account is active with a credit almost equal to my plan cost

Re: Service

softech — Sun, 22 May 2022 17:44:06 GMT

@Boardzy reseat sim, power off, take sim out for a minute, then put it back and power up

Telus status page has no service outage in your area

https://www.telus.com/en/on/outages

Do you have any friends with Telus/Koodo/PM in your area with the same problem?

And you checked your My Account status is active?

Re: Service

Boardzy — Sun, 22 May 2022 17:49:23 GMT

Yes my account is active. Tried taking the SIM out and rebooting the phone. No luck

Re: Service

hairbag1 — Sun, 22 May 2022 17:54:57 GMT

As suggested, try the sim in a different unlocked cell phone. If it works in other phone...that means your phone is NFG.

If it still not working in other phone...let us know.

Re: Service

Boardzy — Sun, 22 May 2022 18:11:54 GMT

It appears a text has gone through. Will let u know if it continues

Re: Service

Yummy — Sun, 22 May 2022 18:16:46 GMT

It could be just local brief outage. No wonder since yesterday's storm and very high winds. It is good we have at least electricity...

Re: Service

JL9 — Sun, 22 May 2022 18:37:13 GMT

Yeah I was kind of anticipating some outages due to the storm, tbh it doesn't seem to be as bad as I thought it might be