topic Re: How can I use my add on data. in Get Support

How can I use my add on data.

Jonath — Sun, 22 May 2022 14:51:23 GMT

I consumed my monthly data limit and I have to tap my available add on data but I could not get it. Please advise.

Re: How can I use my add on data.

dust2dust — Sun, 22 May 2022 14:53:30 GMT

What is listed under your my data & add-ons? If you have lines mentioning data (not roaming) then it should work seamlessly. If you don't then you've used them all.

Re: How can I use my add on data.

Jonath — Sun, 22 May 2022 14:58:15 GMT

In my add on, I have still 680 MB and 0 in my monthly allocation. It should be seamlessly but I still I received I reached my limit message.

Re: How can I use my add on data.

LeePublic — Sun, 22 May 2022 15:01:34 GMT

Check your phone settings and make sure you don't have an data cap to limit usage.

Re: How can I use my add on data.

dust2dust — Sun, 22 May 2022 15:02:27 GMT

Ah. I think LeePublic is on to something. The system only gives text warnings. Then it just stops and gives a default web page. There's no message about reaching a limit.

Re: How can I use my add on data.

esjliv — Sun, 22 May 2022 15:17:50 GMT

@Jonath your Self Serve account under your overview section has the most accurate usage, go by that:

https://selfserve.publicmobile.ca/Overview/

What available addon are you referring to?

If you do see data adds listed above, try below troubleshooting to see if data will work (firstly, ensure your Data is turned on in the settings of your device):

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings

Re: How can I use my add on data.

JL9 — Sun, 22 May 2022 17:02:10 GMT

So data isn't working then? Many customers get texts in error that do not accurately reflect remaining data or minutes. Can you screenshot your data/add ons section