topic Re: Port out of public mobile in Get Support

Port out of public mobile

amnahammad — Sun, 22 May 2022 16:06:13 GMT

I want to port out of public mobile.

As I want to keep my cell number same.

Let me know the procedure please

Re: Port out of public mobile

esjliv — Sun, 22 May 2022 16:07:48 GMT

@amnahammad - go to the provider you want to switch to and they will take care of all the porting over.

Ensure your Public Mobile account is active and you have the SIM card to approve the port over to another provider.

Exceptions to this Active rule may be if you are going to Telus or Koodo. As Telus owns all these companies.

Re: Port out of public mobile

amnahammad — Sun, 22 May 2022 16:09:40 GMT

Tried that already but unsuccessful.

They are telling me that I have a certain type of plan with public mobile that is not allowing me to port out of public mobile. I need to port out, thaats why need help

Re: Port out of public mobile

esjliv — Sun, 22 May 2022 16:11:07 GMT

Maybe you are not providing your account number correctly...is your PM account active?

All plans should be portable.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Port out of public mobile

amnahammad — Sun, 22 May 2022 16:16:02 GMT

I provided them correct account number. What is pm account

Re: Port out of public mobile

softech — Sun, 22 May 2022 16:18:32 GMT

@amnahammad another possible reason is the phone number itself, not your plan

While most can be ported some numbers cannot be ported to some providers. Each number belongs to a rate centre. Your new provider must have have setup in the rate centre where your number belongs too.

What is the area code and the first 3 digits of the phone number? We can looking up the rate centre and tell you which providers have set up there

Re: Port out of public mobile

amnahammad — Sun, 22 May 2022 16:19:09 GMT

The first three digits are 403

Re: Port out of public mobile

amnahammad — Sun, 22 May 2022 16:19:26 GMT

And I am trying to port to Rogers

Re: Port out of public mobile

softech — Sun, 22 May 2022 16:25:41 GMT

area code 403?? what is next 3 digits?

Re: Port out of public mobile

amnahammad — Sun, 22 May 2022 16:32:50 GMT

427

Re: Port out of public mobile

esjliv — Sun, 22 May 2022 16:33:33 GMT

@amnahammad wrote:
I provided them correct account number. What is pm account

@amnahammad - your PM account number can be used to port over to other providers.

It is found under the 'black box' area below in your self serve account.

Re: Port out of public mobile

softech — Sun, 22 May 2022 16:54:30 GMT

@amnahammad 403-427-xxxx is Brocks area. Rogers has rate centre there and no reason the number cannot be ported into Rogers. PM does not have any plan restrictions to disallow port out. Please call Rogers and have them check further

Re: Port out of public mobile

JL9 — Sun, 22 May 2022 17:03:58 GMT

This is odd there should no issue with porting that number, can you get a detailed response/reasoning from Rogers?

Re: Port out of public mobile

darlicious — Mon, 23 May 2022 08:40:44 GMT

@amnahammad

If your account has active service and you have the pm SIM card to authorize the port request there is no reason you cannot port your number into Rogers. Their inability to provide this basic service would not give me confidence in my new provider.

Perhaps you should leave your phone number with pm for a couple more weeks while you test your new services to see if they are satisfactory before porting and losing your account along with any possible bonuses, rewards or available funds. You could call forward your pm number to your Rogers number so you wouldn't miss any pm calls while checking out Rogers service.

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