topic Re: Suspended Account in Get Support

Suspended Account

Stickyjonz — Tue, 04 Jan 2022 19:32:09 GMT

Just a curiosity question...
Anybody who is experiencing a suspended account today (August 19, 2017) when they shouldn't, was your number ported?
And, if so, from where?

Re: Suspended Account

tehrlich — Sat, 19 Aug 2017 16:07:06 GMT

Yes, I was with Teksavvy which was Bell originally. Problem seems to be all sorts of billing errors. I paid for 3 months but the debits and credits are almost triple what they should be.

Re: Suspended Account

bondmi — Sat, 19 Aug 2017 16:11:57 GMT

I am having the issue today... also took money from my car and showing on account .. Waiting to hear from MOD, mine was ported from TELUS over a year a go... dont think thats the issue.

Re: Suspended Account

Stickyjonz — Sat, 19 Aug 2017 16:14:56 GMT

Okay, I was just curious if it was a porting issue. I guess it might be... but if your number was ported that long ago, I would guess not.

Re: Suspended Account

jdebor01 — Sat, 19 Aug 2017 16:21:44 GMT

So, I'm not the only one? I came from Telus.

Re: Suspended Account

jdebor01 — Sat, 19 Aug 2017 16:22:23 GMT

Also, does that mean I need to pay the $120? Not sure if you know the answer.

Re: Suspended Account

Stickyjonz — Sat, 19 Aug 2017 16:26:14 GMT

I really don't know, for sure. But logically, if you already paid for your 90 days, there is no way that you will need to pay again.

Re: Suspended Account

mohnur — Sat, 19 Aug 2017 16:26:16 GMT

I have the same issue and didn't port anything. New phone number selected.

Re: Suspended Account

jdebor01 — Sat, 19 Aug 2017 16:28:17 GMT

That's what I'm thinking. No way I'm paying another $120. Did you message a MOD and have they responded?

Re: Suspended Account

mymy3007 — Sat, 19 Aug 2017 16:30:23 GMT

HI, I have the same problem. I changed my plan 2 weeks for a 90 days plan (that I already have paid) and this morning tried to make a phone call but didn't work, it says that my account is suspended. Last night was ok!!

Re: Suspended Account

jkoolen — Sat, 19 Aug 2017 16:31:59 GMT

I'm having this problem with the numbers I ported from Rogers for my mother and sister. My mother is actually a coach hosting a soccor tournament today for many athelets with special needs that are prone to seizures....

This couldn't have happened at a worst time 😞

Re: Suspended Account

jenniferv1 — Sat, 19 Aug 2017 16:32:11 GMT

Hi, I am also experiencing this exact same issue. i have read maybe 150 other related threads regarding this issue and apparently a lot of other people are affected. I joined on Thursday August 17, ported my number over from Rogers. All day Friday (Aug 18) my phone worked fine, I was able to make calls send texts use data. And today I wake up to see my account is suspended (although I already paid the full amount). I am extremely irritated by this. New customer and already experiencing problems. That is the reason why I ran away from Rogers..

MODs PLEASE HELP.

Re: Suspended Account

whopawho — Sat, 19 Aug 2017 16:32:41 GMT

same problem. service got suspended Aug-19.

Any body know how to solve this issue?

Re: Suspended Account

mymy3007 — Sat, 19 Aug 2017 16:34:53 GMT

I have sent a private message to a moderator 4 hours ago and never answered me back. My dog has a cancer ( just learned this morning) and I have to make phone calls and waiting for my vet to call back. Bad timing !!!

Re: Suspended Account

Surtock — Sat, 19 Aug 2017 16:35:22 GMT

Exact same problem here, except I needed my phone this morning and had no options other that to pay to get it working again. I'm waiting for a reply from a mod to get a refund.

I can't find anything in my bank account from my first payment though which is strange.

I signed up Aug 3 and thought I paid 90 days in full. I wouldn't have had service if I hadn't I'm sure.

Re: Suspended Account

Surtock — Sat, 19 Aug 2017 16:36:13 GMT

Exact same problem here, except I needed my phone this morning and had no options other that to pay to get it working again. I'm waiting for a reply from a mod to get a refund.

I can't find anything in my bank account from my first payment though which is strange.

I signed up Aug 3 and thought I paid 90 days in full. I wouldn't have had service if I hadn't I'm sure.

Re: Suspended Account

Staceybarbour — Sat, 19 Aug 2017 16:39:24 GMT

Same here. Account suspended for no reason. Wrote a mod as well over 4 hours ago and no response yet

Re: Suspended Account

shackpak — Sat, 19 Aug 2017 16:39:24 GMT

Telus on August 11th. Anybody know how long it usually takes the MOD's to respond??

Re: Suspended Account

shackpak — Sat, 19 Aug 2017 16:41:28 GMT

Me too. This is ridiculous. I need my phone for work. I'm about to message the CRTC.

Re: Suspended Account

simonbud — Sat, 19 Aug 2017 16:41:57 GMT

same here. I signed up and payed for 90 days exactly 1 month ago. maybe their system got confused? It's very inconvient though.