topic Re: Need puk to unlock phone in Get Support

Need puk to unlock phone

Matthewlozon60 — Sat, 21 May 2022 20:23:05 GMT

I have problems replying back so here 35 calling texting 2gb data and yes it asks for puk number

Re: Need puk to unlock phone

hTideGnow — Sat, 21 May 2022 20:28:26 GMT

Hi @Matthewlozon60 what was the error message? there are different PUK for different kind of unlock

was the phone ever used on PM ? if never but was working on another provider, it is likely asking for Carrier unlock code. You have to check with the carrier where you got the phone from

Re: Need puk to unlock phone

JL9 — Sat, 21 May 2022 20:58:50 GMT

Did you buy the phone used? If it is locked to another carrier it is a pretty painless process to get that code. You do have to contact the particular provider though

Re: Need puk to unlock phone

esjliv — Sat, 21 May 2022 23:55:07 GMT

@Matthewlozon60 - we are customers and member like you here on the forum. What do you mean by "have problems replying back"? Do you have a ticket in with customer support already, but cannot respond?

Check both your Inbox and Sent porting of your messages.

If you are still receiving a PUK message, try this link and see if it helps you lead you to your resolution:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8dAWK9FYr&lang=en&