topic used phones in Get Support

used phones

bruced — Sun, 22 May 2022 05:08:11 GMT

hi. not sure if this is the right portal. i bought a used phone from PM a month ago and now the battery won't hold a charge. who to i contact about the warranty?

thanks.

bruce

Re: used phones

Meow — Sat, 21 May 2022 23:47:14 GMT

If it is less then a month, you are eligible for phone return. Otherwise it is warranty repair.

Contact agent for further instructions:

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: used phones

hTideGnow — Sat, 21 May 2022 23:48:24 GMT

Hi @bruced open a ticket with PM via messaging them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: used phones

hairbag1 — Sat, 21 May 2022 23:53:13 GMT

@bruced wrote:
hi. not sure if this is the right portal. i bought a used phone from PM a month ago and now the battery won't hold a charge. who to i contact about the warranty?

thanks.

bruce

Here's some light reading for this evening....

https://www.publicmobile.ca/en/on/get-help/articles/phone-warranty-returns-repairs

Re: used phones

JL9 — Sun, 22 May 2022 01:45:57 GMT

Hopefully for your sake it is just under the month of it is right on the month or a day later connect with a CSA to see if it can still be returned under the circumstances, otherwise you will have to do the warranty protocol

Re: used phones

bruced — Sun, 22 May 2022 03:09:56 GMT

thank you so much.