topic Re: PUK in Get Support

PUK

ZAZ — Sat, 21 May 2022 20:27:03 GMT

My phone is asking for a PUK code and has locked me out

Re: PUK

hTideGnow — Sat, 21 May 2022 20:32:08 GMT

what was the error message? there are different PUK for different kind of unlock

Was the phone ever used on PM ? if never but was working on another provider, it is likely asking for Carrier unlock code. You have to check with the carrier where you got the phone from

If it is asking for Sim Card PUK, you can then ask PM CS agent for help

Re: PUK

dust2dust — Sat, 21 May 2022 20:32:42 GMT

Have you had working service from here with the sim in this phone up until this problem? Did you ever set up the sim security option? What is the exact message the phone is saying?

Re: PUK

ZAZ — Sat, 21 May 2022 20:35:25 GMT

Its my 13 year old sons phone and I think he was trying to put a code on his phone but by accident he did it in the SIM card. The phone was ok until then

Re: PUK

ZAZ — Sat, 21 May 2022 20:36:37 GMT

The phone was working until my son tried to put a code on it

Re: PUK

hTideGnow — Sat, 21 May 2022 20:38:19 GMT

hi @ZAZ ikely a SiM PUK you lookng for. PMcan help

you can open ticket with CS Agent easily at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437