topic Re: No Service in Get Support

No Service

Krista_Odegaard — Sat, 21 May 2022 14:18:24 GMT

Does Public Mobile make posts when their service is down? I'm in Ontario with no service, my brother lives in the same city and he has service on his Public Mobile account. Any suggestions?

Re: No Service

Meow — Sat, 21 May 2022 14:23:15 GMT

No, PM does not report service outages.

You can check it here:

https://www.telus.com/en/nt/outages?linktype=ge-footer

but I think if it is too short or minor, you will not see it here.

Try rebooting your phone or/and resetting network.

Re: No Service

computergeek541 — Sat, 21 May 2022 14:23:22 GMT

Occassionally, Public Mobile does make an announcement if there is a widespread issue. This could either be a localized network issue or an issue with your account. Sometimes, all it takes is to restart your device, and other times, service starts working again on its own.

Re: No Service

Krista_Odegaard — Sat, 21 May 2022 14:35:13 GMT

Yah! That worked! I restarted my phone and service is intact. Thank you so much! I rely on call-ins for work so my connection is critical 🙏🏼🥂

Re: No Service

Meow — Sat, 21 May 2022 15:19:55 GMT

Thank you for your feedback! It is always helpful to know when issues are resolved (or not, so new tricks have to be suggested and applied 😀).

Re: No Service

JL9 — Sat, 21 May 2022 17:59:41 GMT

Glad to hear, the bad storm had passed through most of Ontario, so at least that won't affect it anymore and the towers seem to be intact lol