topic Forgot security question + lost my plan in Get Support

Forgot security question + lost my plan

Davidlyons906 — Sat, 21 May 2022 17:37:35 GMT

Hello. I have forgotten my password and do not remember the security question when I am clicking forgot password. I need to renew my account and am currently unable to make calls. Please help me log into my account so I can renew my plan

Re: Forgot security question + lost my plan

JK8 — Sat, 21 May 2022 17:40:02 GMT

@Davidlyons906

Contact an agent:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Forgot security question + lost my plan

JL9 — Sat, 21 May 2022 18:09:15 GMT

The guy below you had the same issue. You cna use the links above to connect with a CSA who can get you access back into your account once you go through verification process

Re: Forgot security question + lost my plan

esjliv — Sat, 21 May 2022 18:37:49 GMT

@Davidlyons906 your subject says "'lost my plan".

If you are in a nonpay/suspended status for over 90 days you DO lose your account, phone number and access to self serve. Is this your situation?

If not, see @JK8's post.

edit typo