topic Re: porting a phone number in Get Support

porting a phone number

ldvorak — Sat, 21 May 2022 15:25:54 GMT

I am nearly going crazy trurying to port a phone number for my Mom. I've gone through the process several times and have been unsuccessful. I called Shaw to see if they have had a prot request and they have not. I have tried to submit a ticket about a dozen times and have been in tech hell for hours. I need to talk to a technician!!!

Re: porting a phone number

Meow — Sat, 21 May 2022 15:28:54 GMT

There is No point starting new thread with your posts.

PM staff/technicians DO NOT read nor participate in this forum.

There are certain steps to follow when porting; WHAT did you do so far?

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Re: porting a phone number

hairbag1 — Sat, 21 May 2022 15:33:19 GMT

In your other post, someone sent you a phone number to call. Look at top of this page and find the little envelope icon. If it's highlighted, then you have a message from @hTideGnow.

Re: porting a phone number

darlicious — Sat, 21 May 2022 15:34:26 GMT

@ldvorak

You are trying to port the Shaw number in thru the self serve account? Clear your browser and use secret/incognito mode. Then check the authorized to port box enter the following info:

Full name on the Shaw account.
Phone number to be ported.
Shaw account #.
Alternate phone #. (optional...use yours if you like)

Keep the Shaw SIM card in the phone to reply YES to the PAT within 90 minutes of receiving it.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here

Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.

Re: porting a phone number

BKNS27 — Sat, 21 May 2022 16:03:23 GMT

@ldvorak @pdvorak

Can you please tell us what steps you have taken during the porting process so we can help you further?

Re: porting a phone number

ldvorak — Sat, 21 May 2022 16:33:47 GMT

Thank you everyone. I did talk to an agent and got it all sorted out.

Re: porting a phone number

BKNS27 — Sat, 21 May 2022 17:13:16 GMT

@ldvorak

Great that everything worked out.

Welcome to PM.

Re: porting a phone number

JL9 — Sat, 21 May 2022 18:03:39 GMT

Glad to hear l, the activate page and the steps are really helpful but sometimes there are hiccups, glad it got sorted out

Re: porting a phone number

computergeek541 — Thu, 15 Dec 2022 00:24:52 GMT