topic Re: USA TEXT pkg in Get Support

USA TEXT pkg

adamsolly — Fri, 20 May 2022 23:39:56 GMT

Bought the $8 unlimited US TEXT pkg and I can't get or receive texts. Can someone help?

Re: USA TEXT pkg

computergeek541 — Fri, 20 May 2022 23:41:22 GMT

Check that iMessage or RCS is disabled as those need an internet connection. Also, enable the SMS option.

Re: USA TEXT pkg

Meow — Fri, 20 May 2022 23:43:10 GMT

What phone do you have? Did you connect to AT&T or T-mobile?

You don't need to purchase US roaming text add-on to receive incoming texts while in US.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

Re: USA TEXT pkg

hTideGnow — Fri, 20 May 2022 23:44:21 GMT

HI @adamsolly did you manually select AT&T or T-Mobile?

and you sure you have the Roaming text bought? Some people just loaded the fund and unaware they have to go back and back. Please check your Plan details page

Re: USA TEXT pkg

esjliv — Fri, 20 May 2022 23:48:59 GMT

@adamsolly - if you need to use iMessage or Chat Features (both which require DATA to work), you will need to also purchase a data Roaming addon.

Or, if this is a connect to the network issue, restart your phone or perform a reset of the device's network settings.

Re: USA TEXT pkg

JL9 — Fri, 20 May 2022 23:49:20 GMT

It is a 2 step process once you confirm the add on purchase check the networks, T-Mobile may be more reliable

Re: USA TEXT pkg

hTideGnow — Fri, 20 May 2022 23:52:17 GMT

HI@JL9 T-Mobile or AT&T don't matter. You probably thinking T-Mobile still have more 3G network. But text can transmitted via 3G and LTE, so the tear down of 3G doesn't matter

Re: USA TEXT pkg

JL9 — Sat, 21 May 2022 00:22:54 GMT

Good point I was thinking of calling even though he just got the text...my bad