topic Re: Updated Payment Info Rejected in Get Support

Updated Payment Info Rejected

Sassy333 — Fri, 20 May 2022 23:15:36 GMT

Hi, I updated my credit card information and now i am getting consistent error messages that there is an issue with my credit card provider.

I have called Visa and all is fine on their end. They said this is an issue on the merchant’s end.

Please help!

Community_QA — Fri, 20 May 2022 23:24:01 GMT

No, it is always PM system

how many times you tried? Maybe too many times. Fraud lock maybe. Wait couple hours and try again. Or open ticket with PM.

JL9 — Fri, 20 May 2022 23:28:35 GMT

Try another browser or incognito mode after you give it some time and make sure that all fields are entered correctly (no spaces in postal code etc)

esjliv — Fri, 20 May 2022 23:31:11 GMT

@Sassy333 - it is probably on the Self Serve end sid.

As mentioned too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

Then, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here: