topic Refund requeste in Get Support

Refund requeste

Yusufhulu — Fri, 20 May 2022 20:08:52 GMT

I did double payment by accident and I need refund of it.

Re: Refund requeste

dust2dust — Fri, 20 May 2022 20:11:24 GMT

If you're not short on cash then you could leave it there for the next renewal. The problem with refunds is that they can take weeks. If you don't wish to renew then you'll need to wait after you contact the support people.

Re: Refund requeste

dust2dust — Fri, 20 May 2022 20:16:35 GMT

@Yusufhulu : Do you see the $40 in your balance in your account?

Re: Refund requeste

JL9 — Fri, 20 May 2022 20:20:09 GMT

Save yourself the headache and leave it into over the next renewal. Your card won't get charged again until July

Re: Refund requeste

esjliv — Fri, 20 May 2022 20:27:01 GMT

@Yusufhulu - we are all customers and members like you here on the forum and have no access to your account.

Only CSA can see your account and action this type of request.

Methods to submit tickets to Public Mobile Customer Support Agents (CSA) found here:
https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent

But, I feel your best solution what other have posted already, so see what their posts recommends.

Re: Refund requeste

BKNS27 — Sat, 21 May 2022 00:42:31 GMT

@Yusufhulu

The extra payment will remain in your account as a credit to apply to your next month payment.

It normally takes about 30 days to get your refund so it is not worth trying to get a refund.