topic Re: Cannot access account in Get Support

Cannot access account

Debrose — Fri, 20 May 2022 18:39:01 GMT

Cannot access account need forgotten login info and robot is not doing it need a human assistant

Re: Cannot access account

will13am — Fri, 20 May 2022 18:52:07 GMT

@Debrose , have you tried doing a password reset. Is that not working for you? If you need human assistance, click on the chatbot link at the bottom of the webpage to initiate a support ticket.

Re: Cannot access account

JL9 — Fri, 20 May 2022 20:09:25 GMT

If you can't rmb security answer for forgot password link, you can also private message a CSA at CS_Agent. Click on the envelope icon at the top right of this page.

Re: Cannot access account

esjliv — Fri, 20 May 2022 21:03:18 GMT

@Debrose

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

Then try the "forgot your password" option: https://selfserve.publicmobile.ca/forgot-password/

If suspended for over 90 days, then you lost your account, phone number and access to self serve.

If still a current customer and still having issues, contact CSA for help. Methods to submit tickets to Public Mobile Customer Support Agents (CSA) found here:
https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent