topic Re: New sim not working in Get Support

New sim not working

PJA — Fri, 20 May 2022 17:12:34 GMT

My number has been released by the old carrier and is in “limbo” so the port over procedure was unsuccessful to my Public Mobile sim. Help.

Re: New sim not working

Yummy — Fri, 20 May 2022 17:15:14 GMT

Did you leave OLD SIM in your phone and replied YES within 90 minutes after initiating port?

Re: New sim not working

will13am — Fri, 20 May 2022 17:21:36 GMT

@PJA , if your number transfer was not successful, that means your old service should still be working. Is the Public Mobile account in active status? Is the old SIM no longer working? If you need assistance with navigating the account problems, use the chatbot link at the bottom of the webpage to initiate a support ticket.

Re: New sim not working

JL9 — Fri, 20 May 2022 17:51:38 GMT

Sounds like you may have to reinitiate porting process, make sure you have old sim and old account is still in good standing

Re: New sim not working

hTideGnow — Mon, 30 May 2022 17:49:51 GMT

HI @PJA unsuccessful? your old provider sim still wokring and able to receive calls?

First, is your PM SIM working? can you make calls ? You likely cannot receive , but can you make calls out/

(SIM not working so replaced ..... Luddite)

Re: New sim not working

esjliv — Fri, 20 May 2022 23:02:00 GMT

@PJA wrote:
My number has been released by the old carrier and is in “limbo” so the port over procedure was unsuccessful to my Public Mobile sim. Help.

@PJA - have you gotten this figured out yet ?

I have private messaged you a phone number for porting issues ONLY, if you are still having issues.

OR, submit a ticket with Public Mobile representatives (CSA) for help; click this link: to request the transfer of your number over to Public Mobile.

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: New sim not working

PJA — Sat, 21 May 2022 16:18:07 GMT

My issue has been resolved! The sim card was defective. Luckily a free sim came with it so I was able to switch it out to activate.

thank you very much to everyone for your input! 😃