topic Re: URGENT SI in Get Support

URGENT SITUATION! NEED HELP!

deyneko1 — Tue, 04 Jan 2022 19:31:29 GMT

In spite I paid on August 06, my plan was suspended for unknown reason tonight in the middle of my night shift. So I don't have communication with colleagues and the supervisor! It is really disaster.

A message in my account:

Your account has been suspended. Make a payment to reactivate your current plan.

Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.

With who I can contact urgently? I sent private message to Jeremy_M and Moderator_team. Do we have any contact phone with PM? I need communication ASAP!

Re: URGENT SITUATION! NEED HELP!

xzxxzx — Sat, 19 Aug 2017 11:43:53 GMT

This same thing just happened to me as well. I just messaged the Mods, but I think everyone is sleeping right now. Good luck!

Re: URGENT SITUATION! NEED HELP!

panzer168 — Sat, 19 Aug 2017 12:12:38 GMT

I got this today as well. Hope someone can restore the services soon.

Good luck to all!

Re: URGENT SITUATION! NEED HELP!

brapbrap — Sat, 19 Aug 2017 12:13:38 GMT

I just singed up for a public mobile plan 2 weeks ago,and this morning it says mu account's been suspended and out of funds. How?? There's no extra charges on my usage either.

Re: URGENT SITUATION! NEED HELP!

passiveegg — Sat, 19 Aug 2017 12:15:32 GMT

A friend of mine just experienced this same issue. Best solution is to email the mods. I used to message the pm Twitter account but that's not a service anymore. That used to reply faster

Re: URGENT SITUATION! NEED HELP!

skmkenn — Sat, 19 Aug 2017 12:25:43 GMT

I've been hit with the same thing and set up service a couple of weeks ago ($240 90-day plan, 12+6 GB bonus LTE data, calling and text). My renewal date was November 3, 2017 so I'm pretty sure the system glitched out for some reason and went suspension happy.

I just sent a message to the moderator team and will update when my account is restored.

For anyone else experiencing the same issue, send a message to @CS_Agent with your e-mail address, phone number and account number (located at the top right of the self-serve page) and let them know your service has been prematurely suspended.

Re: URGENT SITUATION! NEED HELP!

Snowyneko — Sat, 19 Aug 2017 12:45:10 GMT

This is the result of a glitch, as many other posts claim, the same thing happened to me and I paid out of panic. Our best bet is to message the moderators.

Re: URGENT SITUATION! NEED HELP!

mike-tile — Sat, 19 Aug 2017 14:03:28 GMT

Same here.
I've changed my plan on August 18th. The payment went through successfully, but my new plan doesn't work and it looks like 30-day pass for $10.00 was charged double time.
Looking to my self-service account I see that the payment has been charged but account is suspended:
Aug 19, 2017 - 4GB at 3G Speed/$40.00
Aug 19, 2017 - Unlimited Canada & US Talk/$27.00
Aug 19, 2017 30-day pass/$10.00
Aug 19, 2017 30-day pass/$10.00

I really need my phone number start to work immediately as the phone number I'm using is for work!
I'm panicking!!!

Re: URGENT SITUATION! NEED HELP!

Snowyneko — Sat, 19 Aug 2017 14:25:36 GMT

I just paid the fee again and I'll look to get a reimbursement later, since this glitch is due to PM's services and I need the service immediately.

Re: URGENT SITUATION! NEED HELP!

mike-tile — Sat, 19 Aug 2017 14:32:37 GMT

Snowyneko did you got your phone service working after double payment?

Re: URGENT SITUATION! NEED HELP!

Snowyneko — Sat, 19 Aug 2017 15:33:21 GMT

Yes I did. It even made me go through the whole voicemail process again.

Re: URGENT SITUATION! NEED HELP!

Snowyneko — Sat, 19 Aug 2017 18:12:19 GMT

Update @mike-tile I have been given credit after contacting the moderators!

Best of luck.

Re: URGENT SITUATION! NEED HELP!

mike-tile — Sat, 19 Aug 2017 18:21:24 GMT

Thanks @Snowyneko
I've sent private message to moderators, waiting for response

Re: URGENT SITUATION! NEED HELP!

skmkenn — Sat, 19 Aug 2017 18:42:15 GMT

Update: My service has been restored as of an hour ago.

Re: URGENT SITUATION! NEED HELP!

deyneko1 — Sat, 19 Aug 2017 19:18:42 GMT

My phone started to work (at about 13:00).

At least, it is good that it happened before my next shift today. Although, it took about 6 hours after my first message to the moderator team. So, I was really stressed today... It was not funny...

We have cell phones not just for fun, we use mobile phones in our work, to communicate with our relatives, to communicate in other important situations.

Conclusion: It would be great if PM had another way (fast and reliable) to contact in such situations. Or/and PM could have a responsible representative for each day (24h) incl Sat and Sun for such urgent situations.

OR - I don't want, but maybe I need to consider to switch to another mobile provider where I can reach a representative very fast.

Re: URGENT SITUATION! NEED HELP!

Genevieve75 — Sat, 19 Aug 2017 19:47:25 GMT

I just signed up with these guys and the same thing just happened if they don't rectify asap I m going to chatter. F*$# this nonsense. I have an autistic son and need to have communication as he is a flight risk etc. Wtf am I going to do if he elopes at school or gets hurt and they cant get a hold of me? what if I need to call telehealth etc? They really need to improve customer relations and provide stable service.

Re: URGENT SITUATION! NEED HELP!

barty9698 — Sat, 19 Aug 2017 20:02:05 GMT

Did your service start with or without a reply from the moderator team?
I am in the same situation and my request has not been read.... 6 hours in.? 😞
I will be content if it just starts working.

Re: URGENT SITUATION! NEED HELP!

mimmo — Sat, 19 Aug 2017 20:07:30 GMT

The read status of private messages to moderators does not work as they use a different system to respond.

Re: URGENT SITUATION! NEED HELP!

mike-tile — Sat, 19 Aug 2017 20:07:56 GMT

🤗 my services is back to normal now! I was waiting for 5 hours after I've sent private message to @CS_Agent , service started to work without notice!
Thanks moderators!

Re: URGENT SITUATION! NEED HELP!

MajorPainage — Sat, 19 Aug 2017 20:12:47 GMT

Agree with many of the comments.

We use our service as the primary means of communication for our business.

I am wondering who we send the bill to for loss of sales due to our phone being suspended without cause? Easy to take to court and win a judgement as in any guidelines and regulations, they cover themselves for manfunction of equipment like tower, relays etc due to extreme weather conditions or other. Don't think they cover themselves for wrongful suspensions.