topic Re: buy a phone webpage doesn't work in Get Support

buy a phone webpage doesn't work

nlach71 — Thu, 19 May 2022 23:31:58 GMT

I have gone to the "shop phones" webpage and when I click on any of the listed phones (on the pic or on the "more detail" button) nothing happens. There does not appear to be a URL associated with the item. I have tried 4 different browsers (firefox, brave, chromium, duckduckgo) on 2 different operating systems (linux, android): all the same result. I have turned off ad block. There are no other questions about this in Community, so I'm thinking it must be me, but I am out of ideas.

Re: buy a phone webpage doesn't work

hTideGnow — Sun, 29 May 2022 22:24:55 GMT

HI @nlach71 probably just a browser issue

try a different browser, firefox/chrome/edge

or Incognito mode

or clear cache

[browser ad blocker too aggressive ................ Luddite]

Re: buy a phone webpage doesn't work

BKNS27 — Thu, 19 May 2022 23:37:57 GMT

@nlach71

Did you try clearing cache and cookie then go incognito?

Re: buy a phone webpage doesn't work

JK8 — Thu, 19 May 2022 23:37:58 GMT

@nlach71

I just tried and it works for me.

Re: buy a phone webpage doesn't work

hairbag1 — Thu, 19 May 2022 23:38:54 GMT

I just tried it and it seems to work ok for me using Firefox.

Re: buy a phone webpage doesn't work

JL9 — Fri, 20 May 2022 03:52:00 GMT

Any luck? I just tried it on my phone and my laptop with no issue

Re: buy a phone webpage doesn't work

Pawprints1986 — Fri, 20 May 2022 04:53:50 GMT

I noticed the same on brave, but I also didn't investigate much ... But I was already in private mode 🤔

Re: buy a phone webpage doesn't work

LeePublic — Fri, 20 May 2022 05:32:55 GMT

Have the same issue, using Brave too.

Re: buy a phone webpage doesn't work

nlach71 — Sat, 28 May 2022 18:56:01 GMT

I posted the original complaint. Thanks for all the suggestions, but it turns out it was a (fairly obscure) ad block issue. I am using pi_hole LAN ad blocker on a raspberry_pi on my home network. It appears that pi_hole thinks that the link to phones and plans point to an ad site, so it throws it away. I removed the raspberry_pi from my network and all was OK, I was able to buy the phone.

Re: buy a phone webpage doesn't work

hTideGnow — Sat, 28 May 2022 18:58:51 GMT

Hi @nlach71 Telus owns PM, I wonder if the site refer any object there and make the ad blocker thinks it is not legit. But glad you have it figured it out