topic Re: Add-one, can't see the data which just paied online in Get Support

Add-one, can't see the data which just paied online

my1087400 — Thu, 19 May 2022 20:32:38 GMT

Hi, I just paied $15 for 1G data , but it can't be seen online and doesn't work as well

Re: Add-one, can't see the data which just paied online

hairbag1 — Thu, 19 May 2022 20:36:39 GMT

Log in to your account...do you see the $15 sitting there (in Available Funds) ? No go back again and buy the add-on you want. Restart phone and you're good to go.

Re: Add-one, can't see the data which just paied online

dabr — Thu, 19 May 2022 20:36:16 GMT

@my1087400 Log into your account and if you see the $15 still as balance on account, then you need to take the second step of purchasing the add-on.

Re: Add-one, can't see the data which just paied online

my1087400 — Thu, 19 May 2022 20:37:26 GMT

Hello, I have just paied it, but nothing online. My bank card showed the payment was done as well.

Re: Add-one, can't see the data which just paied online

dabr — Thu, 19 May 2022 20:39:23 GMT

@my1087400 Buying add-ons is a two step process, first add the funds and then back to the add-on page and buy the applicable add-on. Sounds like you might have just added the funds and not gone back to purchase.

Re: Add-one, can't see the data which just paied online

hairbag1 — Thu, 19 May 2022 20:40:50 GMT

Let us know when you've done so.

edit...phonics

Re: Add-one, can't see the data which just paied online

my1087400 — Thu, 19 May 2022 20:40:54 GMT

I pay through my online account, but there is no change in the plan and add on of the online account after payment,

Re: Add-one, can't see the data which just paied online

hairbag1 — Thu, 19 May 2022 20:43:57 GMT

Once you've made sure you have the $15 payment in Available Funds, now click on Purchase Add-ons and then select the correct Add-on you wanted.

Re: Add-one, can't see the data which just paied online

JL9 — Thu, 19 May 2022 20:45:30 GMT

Sounds like you hit the snag that many do and only did the first step, the system needs you to confirm the add on you want now and purchase add on button needs to be clicked (which is the second step) then data line will show in your add ons and after you reboot your phone it should work

Re: Add-one, can't see the data which just paied online

my1087400 — Thu, 19 May 2022 20:47:28 GMT

Yes, under 'overview', there shows 'Available Funds: $15.00', what's the next step

Re: Add-one, can't see the data which just paied online

my1087400 — Thu, 19 May 2022 20:48:46 GMT

Do I should click ;Plan and add-ons' ?

Re: Add-one, can't see the data which just paied online

hTideGnow — Thu, 19 May 2022 20:49:31 GMT

@my1087400 wrote:
Yes, under 'overview', there shows 'Available Funds: $15.00', what's the next step

HI @my1087400

Buying add-on is a 2 steps process, first load fund and then go back to buy.

You have loaded the fund only. So, just go back to Purchase addon page and make the purchase now

PM will use the money from available fund for this purchase

Re: Add-one, can't see the data which just paied online

hairbag1 — Thu, 19 May 2022 20:49:56 GMT

@my1087400 wrote:
Do I should click ;Plan and add-ons' ?

Re: Add-one, can't see the data which just paied online

dabr — Thu, 19 May 2022 20:50:42 GMT

@my1087400 No don't select Plans/add-ons, scroll down to the middle of page and select Purchase Add-ons under My Data and Add-ons, then select the correct add-on from the lists available and follow prompts to complete and reboot phone.

Re: Add-one, can't see the data which just paied online

my1087400 — Thu, 19 May 2022 20:50:45 GMT

Yes, it works right now.Thanks.

Re: Add-one, can't see the data which just paied online

my1087400 — Thu, 19 May 2022 20:51:15 GMT

Ok, it workds.Thank you.

Re: Add-one, can't see the data which just paied online

my1087400 — Thu, 19 May 2022 20:52:22 GMT

Thanks for every one.🌹

Re: Add-one, can't see the data which just paied online

hairbag1 — Thu, 19 May 2022 20:56:40 GMT

@dabr, @hTideGnow , @JL9

Sure wish PM would "streamline" the process so as to get any add-on a little easier. As a newbie...the process is tres cumbersome indeed.

(NO bravo req'd )

Re: Add-one, can't see the data which just paied online

hTideGnow — Thu, 19 May 2022 21:06:32 GMT

(NO bravo req'd )

HI @hairbag1 Sorry, too late. Can resist that after seeing good comment

Honest, I see some people compare this with a vending machine, but it doesn't need to be that way. Still don't understand why it is not a single process. But, unless they revamp the My Account, I don't think they will change it. So, a vending machine it is for now

Re: Add-one, can't see the data which just paied online

JL9 — Thu, 19 May 2022 21:50:37 GMT

Yeah tell me about it, a few things they could be a little more intuitive but may be some wishful thinking lol